MariaDB

3 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

A Customer Success leader responsible for the long-term success, value, and retention of a MariaDB customer portfolio. You will onboard, drive adoption, manage escalations, coordinate with Sales Engineers and Account Executives, and champion customer needs across cross-functional teams to maximize value and achieve Net Retention goals in a remote US-focused Enterprise setting.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Support and engage with customers through onboarding, adoption, expansion, retention, and advocacy.
•Onboard new customers for MariaDB deployments and advise on best practices to maximize value.
•Establish an ongoing cadence of meetings with the portfolio and conduct regular business reviews.
•Act as a trusted advisor and advocate for customers within the company, coordinating with cross-functional teams.
•Measure and improve customer health, engagement, and value realization, and escalate issues when needed.

Pay and Benefits

Salary: USD 70,000 - 75,000 annually

Perks:Health Insurance401kParental LeavePaid LeaveLife Insurance

Key Requirements

•Public sector customer support experience combined with strong time management and organizational skills.
•Ability to develop and maintain C-Level relationships and deliver custom ROI analyses for your portfolio.
•Solid understanding of customer success principles and MariaDB features, architecture, and enterprise use cases.
•Excellent communication skills with the ability to articulate features and new releases of MariaDB.
•Demonstrated mix of technical acumen, curiosity, and interpersonal relationship-building.

Skills:CommunicationRelationship-buildingTime managementInterpersonal skillsPresentation

Languages:English

Tech Stack:MariaDBDatabase architecturesEnterprise deploymentsPublic cloud

Company Brief

MariaDB

Provides an open-source relational database platform and enterprise-grade database solutions, offering MariaDB Server, MariaDB SkySQL (DBaaS), and tools for high-performance, scalable data management and analytics.

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series C

Headquarters: Helsinki, Finland

Founded: 2009

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

MariaDB

3 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Support and engage with customers through onboarding, adoption, expansion, retention, and advocacy.
•Onboard new customers for MariaDB deployments and advise on best practices to maximize value.
•Establish an ongoing cadence of meetings with the portfolio and conduct regular business reviews.
•Act as a trusted advisor and advocate for customers within the company, coordinating with cross-functional teams.
•Measure and improve customer health, engagement, and value realization, and escalate issues when needed.

Pay and Benefits

Salary: USD 70,000 - 75,000 annually

Perks:Health Insurance401kParental LeavePaid LeaveLife Insurance

Key Requirements

•Public sector customer support experience combined with strong time management and organizational skills.
•Ability to develop and maintain C-Level relationships and deliver custom ROI analyses for your portfolio.
•Solid understanding of customer success principles and MariaDB features, architecture, and enterprise use cases.
•Excellent communication skills with the ability to articulate features and new releases of MariaDB.
•Demonstrated mix of technical acumen, curiosity, and interpersonal relationship-building.

Skills:CommunicationRelationship-buildingTime managementInterpersonal skillsPresentation

Languages:English

Tech Stack:MariaDBDatabase architecturesEnterprise deploymentsPublic cloud

Company Brief

MariaDB

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series C

Headquarters: Helsinki, Finland

Founded: 2009

Website LinkedIn