Customer Support Technician

Provide hands-on customer support for Applied Materials systems by scheduling preventive and remedial maintenance, verifying equipment quality, and performing periodic maintenance and wet cleans. Troubleshoot and address process variations, support customer start-ups and service contracts (Tier II/Tier III assistance), and serve as liaison to customer front-line management. Use Statistical Process Control and quality improvement methods to improve equipment performance and uptime while instructing customers on operations and maintenance.