Technical Customer Success Manager

Dell
Israel
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Communication","Relationship-building","Presentation"]

Serve as a trusted advisor to Dell customers on the Services team in Israel, helping them realize maximum value from Dell solutions. Build and maintain relationships with key stakeholders, lead regular business reviews, proactively identify and mitigate risks, and prevent escalations. Partner across Sales, Professional Services, Product, and Engineering to drive adoption, retention, and satisfaction, while sharing customer feedback to influence product improvements.

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Dell
Dell
6 days ago

Technical Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 50 minutes agoStatus: Live

Job Summary

Serve as a trusted advisor to Dell customers on the Services team in Israel, helping them realize maximum value from Dell solutions. Build and maintain relationships with key stakeholders, lead regular business reviews, proactively identify and mitigate risks, and prevent escalations. Partner across Sales, Professional Services, Product, and Engineering to drive adoption, retention, and satisfaction, while sharing customer feedback to influence product improvements.
Location: Israel
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and maintain trusted customer relationships aligned to customers’ business and technical objectives.
  • •Act as a trusted advisor and advocate by understanding customer needs and representing the customer voice within Dell.
  • •Lead regular business reviews, proactively identify risks, and prevent incidents and escalations to improve customer experience.
  • •Collaborate across Sales, Professional Services, Product, and Engineering to deliver seamless customer outcomes.
  • •Share customer feedback to influence product improvements while staying current on industry trends and emerging technologies.

Key Requirements

  • •5+ years of experience in customer success, account management, project management, or a similar customer-facing role.
  • •Strong problem-solving and analytical thinking, translating complex challenges into actionable solutions using data.
  • •Excellent presentation, communication, and relationship-building skills with technical and non-technical stakeholders.
  • •Active security clearance required for work with MOD customers.
  • •Bachelor’s degree in IT, Business, or a related field, with native-level Hebrew and high proficiency in English.
Experience:5+ years
Education:Bachelor's in IT, Business, or a related field
Skills:Problem-solvingAnalytical thinkingCommunicationRelationship-buildingPresentation
Languages:HebrewEnglish

Eligibility

Security Clearance:Active security clearance

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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