Customer Service Specialist I HE

Sutherland
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Ownership","Time management","Adaptability","Problem solving","Attention to detail"]

Handle customer inquiries and provide timely support with professionalism and accuracy. You’ll manage inbound and outbound communications via phone, chat, or email, meet performance goals, and take ownership of customer issues until resolution or escalation. You will document interactions, update customer information, and identify complex or sensitive cases that require further handling while maintaining confidentiality of sensitive data.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Specialist I HE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle customer inquiries and provide timely support with professionalism and accuracy. You’ll manage inbound and outbound communications via phone, chat, or email, meet performance goals, and take ownership of customer issues until resolution or escalation. You will document interactions, update customer information, and identify complex or sensitive cases that require further handling while maintaining confidentiality of sensitive data.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide friendly, efficient customer support via phone, chat, or email.
  • •Handle inbound and outbound communications while meeting performance goals.
  • •Take ownership of customer issues until resolution or escalation.
  • •Document interactions accurately and update customer information.
  • •Identify and escalate complex or sensitive cases while maintaining confidentiality.

Key Requirements

  • •B2+ English communication skills
  • •High school diploma or equivalent
  • •Ability to multitask and navigate multiple systems efficiently
  • •Customer-focused mindset with strong problem-solving abilities
  • •Attention to detail and accuracy in data handling
Education:High School
Skills:CommunicationEmpathyOwnershipTime managementAdaptabilityProblem solvingAttention to detail
Languages:English
Tech Stack:CRM toolsEmailSpreadsheets

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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