Head Waiter (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: certificationSkills: ["Resilience","Leadership","Agility","Guest Relations","Quality","Product and Service Knowledge","Administrative Services","AI Fluency","Quality and Safety","Food Safety and Sanitation"]

Oversee front-of-house dining operations to deliver an exceptional guest experience. Lead and schedule waitstaff, train new team members on service procedures and menu knowledge, manage reservations and seating charts, and coordinate with kitchen and bar for accurate, timely delivery. Handle customer inquiries and complaints with tact, maintain clean and presentable dining areas, support revenue through upselling, and manage cash handling and shift-end reconciliations.

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FursaFursa
Power International Holding
Power International Holding
2 days ago

Head Waiter (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Oversee front-of-house dining operations to deliver an exceptional guest experience. Lead and schedule waitstaff, train new team members on service procedures and menu knowledge, manage reservations and seating charts, and coordinate with kitchen and bar for accurate, timely delivery. Handle customer inquiries and complaints with tact, maintain clean and presentable dining areas, support revenue through upselling, and manage cash handling and shift-end reconciliations.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee waitstaff performance, assign duties, and ensure service standards are upheld.
  • •Provide exceptional customer service, including greeting guests, seating coordination, and handling inquiries or concerns professionally.
  • •Train new staff on service procedures, menu knowledge, and customer interaction.
  • •Create and manage work schedules to ensure sufficient coverage during peak hours and special events.
  • •Coordinate with kitchen and bar for accurate and timely food and drink delivery, and handle customer complaints to resolve issues.

Key Requirements

  • •Minimum 5 years working experience, including 3 years relevant experience in a similar role.
  • •2 years GCC experience (plus).
  • •Diploma in Hotel and Restaurant Management or a related Food and Beverage course.
  • •Strong leadership and supervisory ability to oversee and motivate waitstaff.
  • •Excellent interpersonal and communication skills to manage guest relations, inquiries, and complaints.
Experience:5+ yearsGCC
Education:Certification / Diploma in Hotel and Restaurant Management or Food and Beverage related course
Skills:ResilienceLeadershipAgilityGuest RelationsQualityProduct and Service KnowledgeAdministrative ServicesAI FluencyQuality and SafetyFood Safety and Sanitation

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website