Service Desk System Administrator

General Dynamics
United States
Workplace: OnsiteFull timeUSD 97,750 - 132,250 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Help desk support","Troubleshooting","Independent work","Documentation"]

Support a Department of War customer as a Service Desk System Administrator, enhancing system performance and elevating customer experience through reliable Tier I troubleshooting. Build and maintain knowledge base documentation (KB, SOPs) to resolve issues, deploy and configure software and hardware, and image Dell Wyse thin clients. Provide support to multiple users across locations while working with tools like Active Directory and VMware Horizon, meeting TS/SCI requirements.

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FursaFursa
General Dynamics
General Dynamics
11 hours ago

Service Desk System Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support a Department of War customer as a Service Desk System Administrator, enhancing system performance and elevating customer experience through reliable Tier I troubleshooting. Build and maintain knowledge base documentation (KB, SOPs) to resolve issues, deploy and configure software and hardware, and image Dell Wyse thin clients. Provide support to multiple users across locations while working with tools like Active Directory and VMware Horizon, meeting TS/SCI requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Support a DoW customer by improving system performance and optimizing service delivery.
  • •Deliver Tier I troubleshooting and exceptional customer support to enable mission success.
  • •Deploy software, perform hardware configuration, and image Dell Wyse thin clients.
  • •Create and maintain knowledge base articles, SOPs, and documentation to resolve customer challenges.
  • •Support multiple users across various locations and work with Active Directory and VMware Horizon.
Travel: Low travel

Pay and Benefits

Salary: USD 97,750 - 132,250 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3+ years of related experience in service desk/system administration and support.
  • •Ability to work independently and collaboratively with multiple work centers in a fast-paced, high-visibility environment.
  • •Create and maintain a knowledge base, SOPs, and documentation to solve customer challenges.
  • •Security+: 8570 compliant and the ability to maintain TS/SCI security clearance.
  • •Technical proficiency with Active Directory, hardware configuration, software deployment, and imaging Dell Wyse thin clients.
Experience:3+ years
Education:High School
Skills:CommunicationHelp desk supportTroubleshootingIndependent workDocumentation
Certifications:8570 compliant (Security+)Security+
Tech Stack:Active DirectoryVMware HorizonKVM ConfigurationDell WyseServiceNow TicketingVDIMicrosoft Azure

Eligibility

Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn