Open Roles with Sutherland

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Communication","Empathy"]

Deliver exceptional customer support on-site at a Jamaica site by handling inquiries and resolving issues with efficiency and empathy. Provide tailored solutions that improve customer satisfaction and customer experience through effective communication and professional phone etiquette. You’ll work in a fast-paced environment, focusing on problem-solving, active listening, and maintaining high service quality, including flexibility for night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
1 day ago

Open Roles with Sutherland

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Last checked: 18 hours agoStatus: Live

Job Summary

Deliver exceptional customer support on-site at a Jamaica site by handling inquiries and resolving issues with efficiency and empathy. Provide tailored solutions that improve customer satisfaction and customer experience through effective communication and professional phone etiquette. You’ll work in a fast-paced environment, focusing on problem-solving, active listening, and maintaining high service quality, including flexibility for night and overnight shifts.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.
  • •Maintain high levels of customer satisfaction in a fast-paced environment with flexibility for night and overnight shifts.

Key Requirements

  • •Fluency in English at B2/C1 level.
  • •Strong skills in customer service and customer support.
  • •Proven ability to enhance customer satisfaction and customer experience.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools (plus).
Experience:Customer service
Skills:Problem-solvingActive listeningAttention to detailCommunicationEmpathy
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor