Customer Service Manager (m/w/d)

Edenred
Munich
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Customer-oriented","Independence","Professional communication","Problem-solving"]

Manage customer inquiries for employee benefits products via email and chat, including order and contract questions. Keep customer accounts and master data updated in Salesforce CRM and other internal systems, and oversee orders from entry to delivery monitoring. Handle complaints professionally and support card users, partners, and customers in claim cases. Collaborate with internal teams and external service providers while contributing to process optimization to increase customer satisfaction.

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Edenred
Edenred
1 month ago

Customer Service Manager (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Manage customer inquiries for employee benefits products via email and chat, including order and contract questions. Keep customer accounts and master data updated in Salesforce CRM and other internal systems, and oversee orders from entry to delivery monitoring. Handle complaints professionally and support card users, partners, and customers in claim cases. Collaborate with internal teams and external service providers while contributing to process optimization to increase customer satisfaction.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer consulting via email and chat for order, contract, and other questions about employee benefits products.
  • •Maintain and update customer accounts and master data in Salesforce CRM and other internal systems.
  • •Process orders from input through monitoring delivery.
  • •Manage complaints and provide professional support to card users, partners, and customers in claim cases.
  • •Contribute to projects for process optimization and increased customer satisfaction, collaborating with internal teams and external service providers.

Pay and Benefits

Perks:Paid LeaveRemote WorkLearning BudgetMeal Allowance

Key Requirements

  • •Completed commercial training as Kaufmann/Kauffrau for office management or in wholesale and foreign trade.
  • •Several years of B2B experience in customer service/support.
  • •Customer- and solution-oriented working style with high independence.
  • •Confident use of MS Office, including basic Excel knowledge.
  • •Experience with CRM systems (e.g., Salesforce).
Experience:B2BCustomer serviceCRM
Education:Certification / Diploma
Skills:Customer-orientedIndependenceProfessional communicationProblem-solving
Languages:GermanEnglish
Tech Stack:SalesforceCRMMS OfficeExcel

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn