Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive revenue through high-volume outbound calls to Canada-based prospects and existing customers. Promote telecom plans, upgrades, bundles, and retention offers using consultative selling to understand needs and recommend tailored solutions. Meet daily, weekly, and monthly sales targets while handling objections professionally. Maintain accurate CRM records and follow scripts, quality, and process standards to deliver strong customer experience.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Drive revenue through high-volume outbound calls to Canada-based prospects and existing customers. Promote telecom plans, upgrades, bundles, and retention offers using consultative selling to understand needs and recommend tailored solutions. Meet daily, weekly, and monthly sales targets while handling objections professionally. Maintain accurate CRM records and follow scripts, quality, and process standards to deliver strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Pay and Benefits

Perks:MedicalVisionDentalPaid TrainingEmployee AssistanceCommuter BenefitsRrsp

Key Requirements

  • •2-4 years of experience with BPO/sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, plus active listening and customer empathy.
  • •Resilience and ability to handle rejection.
  • •Basic system/CRM handling.
Experience:2-4 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn