Thumbtack

1 year ago

Program Manager (Fraud and Incident Management Projects)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own program management for Trust & Safety fraud and incident initiatives by analyzing global policies and operational processes, identifying inefficiencies, and driving complex quarterly projects to completion. Use data-informed strategy to mitigate risks, optimize workflows, and draft standard operating procedures and project charters. Partner with cross-functional teams (Legal, Product, Engineering, Support Operations, Enablement, and more) to improve user experience and global enforcement practices.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Analyze global Trust & Safety policies and operational processes to identify experience obstacles, inefficiencies, gaps, redundancies, and pain points.
•Plan and prioritize quarterly projects, factoring dependencies and deliverables, and use data to inform decisions and mitigate risks.
•Optimize processes and create or update policies, cascading changes across teams and maintaining significant Trust & Safety programs.
•Draft standard operating procedures (10 to 50 pages), write project charters, and use project management frameworks and roadmaps.
•Collaborate cross-functionally (Legal, Product, Engineering, Marketing, Support Operations, Enablement, Sales, Operations) and communicate updates with stakeholders while driving follow-through.

Key Requirements

•2+ years in program management, policy, or process management, leading complex projects to successful outcomes impacting ~10 to 50+ people.
•Strong analytical decision-making and problem-solving, including executing/driving solutions forward.
•Experience drafting detailed, organized proposals, policies, processes, and workflows.
•Ability to communicate clearly findings and recommendations to different stakeholders and audiences.
•Capacity to quickly build expertise, adapt to shifting priorities, and respond to new/complex situations with curiosity, creativity, and empathy.

Experience:2+ years

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingStakeholder management

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

1 year ago

Program Manager (Fraud and Incident Management Projects)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Analyze global Trust & Safety policies and operational processes to identify experience obstacles, inefficiencies, gaps, redundancies, and pain points.
•Plan and prioritize quarterly projects, factoring dependencies and deliverables, and use data to inform decisions and mitigate risks.
•Optimize processes and create or update policies, cascading changes across teams and maintaining significant Trust & Safety programs.
•Draft standard operating procedures (10 to 50 pages), write project charters, and use project management frameworks and roadmaps.
•Collaborate cross-functionally (Legal, Product, Engineering, Marketing, Support Operations, Enablement, Sales, Operations) and communicate updates with stakeholders while driving follow-through.

Key Requirements

•2+ years in program management, policy, or process management, leading complex projects to successful outcomes impacting ~10 to 50+ people.
•Strong analytical decision-making and problem-solving, including executing/driving solutions forward.
•Experience drafting detailed, organized proposals, policies, processes, and workflows.
•Ability to communicate clearly findings and recommendations to different stakeholders and audiences.
•Capacity to quickly build expertise, adapt to shifting priorities, and respond to new/complex situations with curiosity, creativity, and empathy.

Experience:2+ years

Skills:CommunicationCollaborationAnalytical thinkingProblem-solvingStakeholder management

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn