Deliverability Specialist

Hightouch
London
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 8-10 yearsSkills: ["Written communication","Verbal communication","Prioritization","Process building","Cross-functional collaboration"]

Serve as a deliverability advisor for customers facing email inbox placement challenges. Guide high-volume senders through migrations with careful IP warm-up to protect sending reputation. Build relationships with ISPs, assess deliverability performance after warm-up, and provide clear reporting and recommendations. Enable internal teams and external customers on best practices, while partnering with engineering and product to inform deliverability improvements and product direction.

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FursaFursa
Hightouch
Hightouch
2 days ago

Deliverability Specialist

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Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a deliverability advisor for customers facing email inbox placement challenges. Guide high-volume senders through migrations with careful IP warm-up to protect sending reputation. Build relationships with ISPs, assess deliverability performance after warm-up, and provide clear reporting and recommendations. Enable internal teams and external customers on best practices, while partnering with engineering and product to inform deliverability improvements and product direction.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Advise teams and customers on email deliverability challenges with consistent technical guidance.
  • •Manage email migrations for high-volume senders, including IP warm-up and reputation protection during transitions.
  • •Build and maintain ISP relationships to support strong deliverability outcomes.
  • •Conduct deliverability assessments and provide clear, actionable reporting following warm-up.
  • •Partner with engineering and product teams to support customer success and inform product direction.

Key Requirements

  • •8-10 years of experience in email deliverability, messaging infrastructure, or a closely related technical discipline (e.g., ESP/ISP relations, sending infrastructure, or messaging trust & safety).
  • •Ideally have built or scaled deliverability practices (not just operated within an existing playbook).
  • •Working knowledge of email deliverability fundamentals, including SPF, DKIM, DMARC, IP/domain reputation, and ISP inbox placement evaluation.
  • •Experience managing or supporting IP warm-up processes and sender reputation during migrations or platform transitions.
  • •Ability to analyze deliverability data (bounce rates, complaint rates, engagement metrics) and translate findings into actionable recommendations.
Experience:8-10 yearsEmail deliverabilityMessaging infrastructureESP/ISP relationsSending infrastructureTrust & safety
Skills:Written communicationVerbal communicationPrioritizationProcess buildingCross-functional collaboration
Languages:English
Tech Stack:SPFDKIMDMARCEmail deliverabilityIP warm-upEmail migrationInbox placementBounce ratesComplaint rates

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn