Lead CSR/Teller - Lakewood FC - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Problem resolution","Confidentiality","Leadership","Communication","Judgment","Teamwork"]

Provide excellent customer care for daily banking transactions, handling inquiries and resolving issues while following bank policies. Serve as a trusted point of contact, maintain confidentiality, and support efficient financial center operations including cash handling and approval processes. As lead, monitor operations behind the CSR line, delegate issues to customer service leadership, train and develop CSRs, and drive sales referrals through effective needs discovery and cross-selling.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR/Teller - Lakewood FC - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer care for daily banking transactions, handling inquiries and resolving issues while following bank policies. Serve as a trusted point of contact, maintain confidentiality, and support efficient financial center operations including cash handling and approval processes. As lead, monitor operations behind the CSR line, delegate issues to customer service leadership, train and develop CSRs, and drive sales referrals through effective needs discovery and cross-selling.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide premier customer satisfaction for daily transactions, inquiries, and problem resolution per bank policies.
  • •Maintain confidentiality of customer business and follow the Bancorp Code of Conduct and Ethics.
  • •Perform daily financial center operations including cash withdrawal, check signing approvals, approvals of ace transactions, night deposits, and dual key processes.
  • •Monitor and support CSR line operations as lead, delegating issues to Customer Services Manager as needed.
  • •Train and develop new and existing CSRs, ensure sales referral performance, and refer customers to appropriate business partners.

Key Requirements

  • •High school diploma/GED.
  • •3+ years of CSR experience with in-depth knowledge of retail policies and procedures.
  • •Advanced math skills for banking functions and balancing.
  • •Professional written and verbal communication with the public.
  • •Ability to establish self as a leader, work in a team environment, and maintain scheduling flexibility.
Experience:3+ yearsBankingCustomer serviceRetail bankingConsumer banking
Education:High School
Skills:Customer serviceProblem resolutionConfidentialityLeadershipCommunicationJudgmentTeamwork

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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