NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

General Dynamics
United States
Workplace: OnsiteFull timeUSD 25.63 - 31.52 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Customer service","Problem-solving","Communication","Technical troubleshooting"]

Provide tier 2 help desk support for NCIS in Quantico, addressing service request and incident resolution for internal and external users. Diagnose and analyze technical issues using historical records, consult with the user community, and route escalations to product line and system specialists. Maintain tracking databases, stay in communication with the HQ front desk, and monitor recurring problem patterns to improve service delivery.

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General Dynamics
General Dynamics
34 minutes ago

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 34 minutes agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide tier 2 help desk support for NCIS in Quantico, addressing service request and incident resolution for internal and external users. Diagnose and analyze technical issues using historical records, consult with the user community, and route escalations to product line and system specialists. Maintain tracking databases, stay in communication with the HQ front desk, and monitor recurring problem patterns to improve service delivery.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Initiate and resolve service request and problem incidents.
  • •Consult users to resolve technical problems and answer queries via phone or self-service tickets.
  • •Diagnose, identify, isolate, and analyze issues using historical database records.
  • •Route calls to product line, application, or system support specialists.
  • •Maintain and update records and tracking databases while coordinating with the HQ front desk.

Pay and Benefits

Salary: USD 25.63 - 31.52 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Active Top Secret clearance.
  • •5+ years of IT support experience in a Help Desk environment.
  • •Experience with Cisco switches and routers.
  • •Security+ CE certification.
  • •High School Diploma (AAS preferred) and US Citizenship required.
Experience:5+ yearsGovernmentIT support
Education:High School
Skills:Customer serviceProblem-solvingCommunicationTechnical troubleshooting
Certifications:Security+ CE
Tech Stack:CiscoSwitchesRoutersTelecommunications systemsNetworkSystem/application access

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn