Service Delivery Manager (Innsworth, Gloucestershire, GB, GL3 1HW)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 37,000 - 44,500 annuallyFunction: Program & Project Management (PMO)Skills: ["People management","KPI management","Reporting","Health & safety awareness","Customer issue resolution"]

Manage on-site delivery and assurance of reactive and programmed maintenance and billable works, ensuring Health & Safety compliance and First Time Fix outcomes. Oversee maintenance performance against KPIs, lead programmed inspections and certification review, and raise remedial tasking where needed. Act as single point of contact to resolve end-user issues, coordinate with mobile teams, drive energy-reduction opportunities, manage FGAS and waste compliance, and support customer-focused complaint resolution.

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FursaFursa
Serco
Serco
4 hours ago

Service Delivery Manager (Innsworth, Gloucestershire, GB, GL3 1HW)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage on-site delivery and assurance of reactive and programmed maintenance and billable works, ensuring Health & Safety compliance and First Time Fix outcomes. Oversee maintenance performance against KPIs, lead programmed inspections and certification review, and raise remedial tasking where needed. Act as single point of contact to resolve end-user issues, coordinate with mobile teams, drive energy-reduction opportunities, manage FGAS and waste compliance, and support customer-focused complaint resolution.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Manage and assure delivery of reactive and programmed maintenance and billable works on site.
  • •Ensure Health & Safety compliance and that work meets contractual First Time Fix requirements.
  • •Oversee establishment maintenance to meet KPIs, including inspections, assurance, and review of inspection reports and certification.
  • •Provide technical support and advice to DIO and HoE representatives, and raise remedial tasking and SONs as required.
  • •Act as single point of contact to resolve end user issues, coordinate with mobile APs, manage FGAS and waste compliance, and drive energy-reduction opportunities.

Pay and Benefits

Salary: GBP 37,000 - 44,500 annually
Perks:Paid LeavePensionHealth InsuranceLife Assurance

Key Requirements

  • •Experienced hard FM maintenance manager from a planned/reactive maintenance background, including managing high volume, low value projects.
  • •Manage KPIs, reporting, and assurance activities to meet contractual First Time Fix standards.
  • •People management capability as a core requirement for the role.
  • •IOSH knowledge and competence in Health & Safety requirements.
  • •Hold a full UK driving licence and be able to pass SC Clearance.
Experience:Facilities managementHard FMPlanned maintenanceReactive maintenanceProject delivery
Skills:People managementKPI managementReportingHealth & safety awarenessCustomer issue resolution
Licenses:UK driving licence
Certifications:IOSH

Eligibility

Security Clearance:SC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn