Canary Technologies

4 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Senior Customer Success Manager to own onboarding and implementation of strategic accounts across the EMEA region, collaborate with Product and Engineering to ensure smooth deployments, coach the regional CS team, optimize onboarding processes, and drive lifecycle management and account expansion from pilots to full contracts in hospitality SaaS.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own onboarding and implementation of strategic accounts across the EMEA region, ensuring a fast, value-driven start and alignment with client goals and Canary's capabilities
•Collaborate with Product and Engineering teams to navigate technical workflows and deliver frictionless implementations for complex accounts
•Coach and develop other members of the EMEA customer success team and help build scalable processes and workflows
•Collaborate with CS leadership to implement new onboarding processes and specialized workflows for strategic accounts in EMEA
•Guide customers through pilots to full contracts, driving retention and long-term satisfaction and identifying expansion opportunities

Travel: Medium travel

Pay and Benefits

Salary: EUR 93,000 - 101,000 annually

Equity and Bonus:Equity

Perks:Canary DaysTravel AllowanceLearning Budget

Key Requirements

•5+ years of Customer Success experience in a SaaS environment with enterprise or strategic accounts
•Fluency in Spanish and English (written and spoken) is mandatory
•Bachelor's degree or equivalent
•Experience navigating complex technical implementations and collaborating with Product & Engineering teams
•Strong hands-on experience with Gainsight, Salesforce, and Claude for managing implementations and automating workflows

Experience:5+ yearsHospitalitySaaS

Education:Bachelor's

Skills:Relationship-buildingCommunicationLeadershipProblem-solvingMentoring

Languages:SpanishEnglish

Tech Stack:GainsightSalesforceClaude

Company Brief

Canary Technologies

Provides cloud-connected environmental monitoring and analytics for commercial properties, combining IoT sensors and a SaaS platform to track HVAC performance, energy use, and indoor air quality for predictive maintenance and operational efficiency.

Industry: Facility Management

Website

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Canary Technologies

4 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own onboarding and implementation of strategic accounts across the EMEA region, ensuring a fast, value-driven start and alignment with client goals and Canary's capabilities
•Collaborate with Product and Engineering teams to navigate technical workflows and deliver frictionless implementations for complex accounts
•Coach and develop other members of the EMEA customer success team and help build scalable processes and workflows
•Collaborate with CS leadership to implement new onboarding processes and specialized workflows for strategic accounts in EMEA
•Guide customers through pilots to full contracts, driving retention and long-term satisfaction and identifying expansion opportunities

Travel: Medium travel

Pay and Benefits

Salary: EUR 93,000 - 101,000 annually

Equity and Bonus:Equity

Perks:Canary DaysTravel AllowanceLearning Budget

Key Requirements

•5+ years of Customer Success experience in a SaaS environment with enterprise or strategic accounts
•Fluency in Spanish and English (written and spoken) is mandatory
•Bachelor's degree or equivalent
•Experience navigating complex technical implementations and collaborating with Product & Engineering teams
•Strong hands-on experience with Gainsight, Salesforce, and Claude for managing implementations and automating workflows

Experience:5+ yearsHospitalitySaaS

Education:Bachelor's

Skills:Relationship-buildingCommunicationLeadershipProblem-solvingMentoring

Languages:SpanishEnglish

Tech Stack:GainsightSalesforceClaude

Company Brief

Canary Technologies

Industry: Facility Management

Website