Unit Manager - DAYS

Akima
United States
Workplace: OnsiteFull timeUSD 57,696 - 98,345Function: Business OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Administrative skills","Organizational skills","Problem-solving"]

Supervise and coach a team at the National Visa Center, including interviewing and hiring management staff. Deliver timely performance data and customer deliverables for oversight and measurement, while driving process improvements to increase service quality. Lead innovation, efficiency, and effectiveness, resolve operational issues with minimal disruption, and participate in calls and briefings with overseas posts and U.S. government agencies. On-site role with day hours and situational telework allowed for most positions.

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FursaFursa
Akima
Akima
17 hours ago

Unit Manager - DAYS

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Supervise and coach a team at the National Visa Center, including interviewing and hiring management staff. Deliver timely performance data and customer deliverables for oversight and measurement, while driving process improvements to increase service quality. Lead innovation, efficiency, and effectiveness, resolve operational issues with minimal disruption, and participate in calls and briefings with overseas posts and U.S. government agencies. On-site role with day hours and situational telework allowed for most positions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Directly supervise, coach, and develop Supervisors, Workload Coordinators, and other management staff.
  • •Hire and manage a technically proficient, professionally capable staff throughout the contract.
  • •Provide timely deliverables and performance-related data to the customer for monitoring and measurement.
  • •Suggest and implement process improvements to enhance service delivery and performance.
  • •Participate in conference calls/digital video conferences and provide briefings to visitors as required.

Pay and Benefits

Salary: USD 57,696 - 98,345
Perks:401kHealth InsuranceDentalVisionEmployee AssistancePaid TrainingPaid Leave

Key Requirements

  • •Bachelor’s degree; or 4 years of additional experience may be substituted.
  • •2 years of progressive management experience.
  • •4 years of analytical or information processing experience supporting management of teams of analysts.
  • •Strong verbal and written English communication skills, plus strong administrative and organizational skills.
  • •Proficient with Microsoft Office and advanced Excel; must complete a credit and criminal background check and obtain a Secret-level federal security clearance (U.S. citizen required).
Experience:2+ yearsFederalContact centerInformation processing
Education:Bachelor's
Skills:LeadershipCommunicationAdministrative skillsOrganizational skillsProblem-solving
Languages:English
Tech Stack:Microsoft OfficeExcelNICE Contact Center Interaction Recording Software

Eligibility

Nationality:U.S. National
Security Clearance:Secret

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website