4551-Senior Partner Customer Success (Government Healthcare)

Innovaccer
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 15+ yearsSkills: ["Leadership","Mentorship","Communication","Executive presence","Cross-functional collaboration"]

Serve as the senior customer success leader for Innovaccer’s Government & Public Sector clients, acting as the day-to-day executive face for Medicaid managed care, Medicare, and CMS-aligned programs. Own a book of government accounts, lead and mentor Customer Success Managers, and ensure end-to-end program delivery while driving retention, expansion, and client satisfaction metrics. Partner closely with Sales, Product, Marketing, Delivery, and Engineering to deliver measurable outcomes in complex, high-visibility environments.

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FursaFursa
Innovaccer
Innovaccer
3 days ago

4551-Senior Partner Customer Success (Government Healthcare)

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Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the senior customer success leader for Innovaccer’s Government & Public Sector clients, acting as the day-to-day executive face for Medicaid managed care, Medicare, and CMS-aligned programs. Own a book of government accounts, lead and mentor Customer Success Managers, and ensure end-to-end program delivery while driving retention, expansion, and client satisfaction metrics. Partner closely with Sales, Product, Marketing, Delivery, and Engineering to deliver measurable outcomes in complex, high-visibility environments.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as the senior point of contact for government and public sector accounts, building trusted relationships with program directors, agency executives, and key stakeholders.
  • •Own end-to-end program delivery of commitments, partnering with delivery, product, and engineering teams to meet outcomes on time and in scope.
  • •Lead, develop, and mentor a team of Customer Success Managers and account leaders, coaching them to deliver measurable client value.
  • •Drive retention and expansion across the government portfolio, identifying opportunities to deepen Innovaccer’s footprint and broaden platform adoption.
  • •Serve as the senior escalation point for accounts and protect long-term relationships while resolving complex client situations.

Pay and Benefits

Perks:Paid LeaveParental LeaveHealth InsuranceDentalVisionPet InsuranceLife InsuranceDisability

Key Requirements

  • •15+ years of experience in government health programs, managed care, or healthcare technology, including significant experience with Medicaid, Medicare, CMS, or state/federal government health agencies.
  • •Proven track record managing and growing complex, multi-stakeholder government accounts while navigating procurement cycles, regulatory requirements, and agency politics.
  • •Experience leading and developing a team of customer success or account management professionals in a healthcare technology or services environment.
  • •Deep understanding of Medicaid managed care, Medicare Advantage, CMS program requirements, value-based care, and population health management.
  • •Demonstrated ability to own and deliver on retention and growth metrics (CARR, ARR expansion, churn, NPS, CSAT) in a customer success or account leadership role.
Experience:15+ yearsHealthcareGovernment programsManaged care
Skills:LeadershipMentorshipCommunicationExecutive presenceCross-functional collaboration

Company Brief

Innovaccer
Provides a healthcare data activation platform that unifies clinical, claims, and operational data to enable analytics, care management, population health, and value-based care initiatives for providers, payers, and life sciences organizations.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn