DeepL

1 week ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line IT support and manage employee hardware, devices, and access for DeepL teams in Austin and globally. Handle ticket triage and escalations, support onboarding/offboarding with secure technology provisioning and training, and ensure office AV and connectivity are fit for purpose. Partner with IT, office/workspace, procurement, and integrations stakeholders to improve services, maintain compliance with security requirements, and scale IT support effectively.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Deliver first-line IT support by handling employee IT issues, maintaining an efficient ticketing workflow, triaging requests, and escalating when needed.
•Manage employee hardware and device setup to ensure staff are provisioned quickly and effectively.
•Support office IT, including AV setup and connectivity, in collaboration with the global office/workspace team.
•Own onboarding and offboarding technology provisioning and training for new employees across US regions, ensuring secure access to required tools.
•Continuously improve IT services by staying current on emerging technologies and proposing solutions to support scaling IT needs while liaising with third-party providers.

Pay and Benefits

Perks:Annual LeaveHealth Insurance

Key Requirements

•5+ years of progressive experience in IT Support or IT Operations, ideally in a software/technology-driven company.
•Hands-on experience with Windows, macOS, and Linux plus enterprise applications; knowledge of MDM tools such as JAMF and Intune.
•Ability to independently resolve most local first-line IT support requests, including account administration, system access, hardware troubleshooting, and connectivity/network issues.
•Familiarity with ticketing systems and ITIL processes.
•Strong understanding of IT security best practices, including endpoint security and phishing awareness.

Experience:5+ years

Education:Bachelor's

Skills:CommunicationCustomer careCollaborationInterpersonal skillsVendor relationship-building

Tech Stack:WindowsMacOSLinuxMDMJAMFIntuneTicketing systemsITILZoomAV setupEndpoint security

Company Brief

DeepL

DeepL builds Language AI products (DeepL Translator, DeepL Write, APIs and enterprise solutions) that provide high-accuracy translations and writing assistance to businesses and individuals, focusing on privacy, security and enterprise deployment.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Cologne, Germany

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor

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DeepL

1 week ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Deliver first-line IT support by handling employee IT issues, maintaining an efficient ticketing workflow, triaging requests, and escalating when needed.
•Manage employee hardware and device setup to ensure staff are provisioned quickly and effectively.
•Support office IT, including AV setup and connectivity, in collaboration with the global office/workspace team.
•Own onboarding and offboarding technology provisioning and training for new employees across US regions, ensuring secure access to required tools.
•Continuously improve IT services by staying current on emerging technologies and proposing solutions to support scaling IT needs while liaising with third-party providers.

Pay and Benefits

Perks:Annual LeaveHealth Insurance

Key Requirements

•5+ years of progressive experience in IT Support or IT Operations, ideally in a software/technology-driven company.
•Hands-on experience with Windows, macOS, and Linux plus enterprise applications; knowledge of MDM tools such as JAMF and Intune.
•Ability to independently resolve most local first-line IT support requests, including account administration, system access, hardware troubleshooting, and connectivity/network issues.
•Familiarity with ticketing systems and ITIL processes.
•Strong understanding of IT security best practices, including endpoint security and phishing awareness.

Experience:5+ years

Education:Bachelor's

Skills:CommunicationCustomer careCollaborationInterpersonal skillsVendor relationship-building

Tech Stack:WindowsMacOSLinuxMDMJAMFIntuneTicketing systemsITILZoomAV setupEndpoint security

Company Brief

DeepL

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Cologne, Germany

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor