Teller-PT

First Commonwealth Financial
United States
Workplace: OnsitePart timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Relationship-building","Problem-solving","Client service mindset","Professionalism"]

Manage daily teller transactions while protecting customer privacy and security, following cash handling, dual control, and compliance procedures. Build and deepen consumer relationships through inbound and drive-thru conversations, outbound calls, referrals, and uncovering additional needs. Support growth by completing Pathways development, learning the BUILD sales framework, and becoming a subject matter expert on digital products. Ensure single-contact problem resolution and consistently deliver the customer service promise.

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FursaFursa
First Commonwealth Financial
First Commonwealth Financial
1 day ago

Teller-PT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage daily teller transactions while protecting customer privacy and security, following cash handling, dual control, and compliance procedures. Build and deepen consumer relationships through inbound and drive-thru conversations, outbound calls, referrals, and uncovering additional needs. Support growth by completing Pathways development, learning the BUILD sales framework, and becoming a subject matter expert on digital products. Ensure single-contact problem resolution and consistently deliver the customer service promise.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Protect customer privacy and security, process daily transactions, and stay alert to fraud.
  • •Follow proper cash handling, teller differences, and dual control guidelines while maintaining cash limits and mitigating risk per policies.
  • •Engage customers through inbound calls and at the drive-thru, using marketing campaigns and referrals to grow consumer relationships.
  • •Conduct outbound service calls to achieve assigned goals and obtain unsecured lending certification to identify non-real estate secured lending opportunities.
  • •Own personal development and training: progress through Pathways, learn the BUILD/BUILD 2.0 sales framework, and act as a digital products subject matter expert.
Travel: Low travel

Pay and Benefits

Perks:Sales Incentives

Key Requirements

  • •High school diploma or equivalent.
  • •Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals and delivering strong client service.
  • •Excellent communication skills and a solutions-based, relationship-focused mindset suited to a complex and dynamic environment.
  • •Technologically savvy with Microsoft Office, internet/mobile technology, and bank systems.
  • •Valid driver’s license and willingness to travel regionally.
Experience:2+ years
Education:High School
Skills:CommunicationRelationship-buildingProblem-solvingClient service mindsetProfessionalism
Licenses:Driver’s license
Tech Stack:Microsoft OfficeInternetMobile technologyBank systemsDigital products

Company Brief

First Commonwealth Financial
Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Indiana, United States
Founded: 1982
WebsiteLinkedIn