Product Engineer II - ArcGIS Monitor

Esri
United States
Workplace: OnsiteFull timeUSD 79,664 - 133,120 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Time management","Organizational skills","Cross-functional collaboration","Customer-centricity","Usability testing","Attention to accuracy"]

Design and maintain user assistance and documentation for Esri’s ArcGIS Monitor and related observability capabilities, translating complex system behavior into clear, accurate workflows. Collaborate with product engineers and a UA team to develop and update help content across the software lifecycle, validate accuracy through test-environment deployments, and provide feedback through usability testing. Use documentation tooling and AI-assisted writing while ensuring editorial quality and alignment with real product behavior.

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Esri
Esri
1 week ago

Product Engineer II - ArcGIS Monitor

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Last checked: 2 hours agoStatus: Live

Job Summary

Design and maintain user assistance and documentation for Esri’s ArcGIS Monitor and related observability capabilities, translating complex system behavior into clear, accurate workflows. Collaborate with product engineers and a UA team to develop and update help content across the software lifecycle, validate accuracy through test-environment deployments, and provide feedback through usability testing. Use documentation tooling and AI-assisted writing while ensuring editorial quality and alignment with real product behavior.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Collaborate with software engineers to produce and maintain documentation of conceptual topics and step-by-step workflows.
  • •Support user assistance materials (installed/online help, tutorials, blog articles, videos) and other technical enablement content.
  • •Manage documentation across the software development life cycle and ensure compliance with release requirements.
  • •Validate documentation accuracy by deploying and testing workflows and aligning user documentation with real system behavior.
  • •Work with product teams to plan, build, test, release, and support desktop and enterprise products, including documenting new observability capabilities.

Pay and Benefits

Salary: USD 79,664 - 133,120 annually
Perks:MedicalDentalVisionLife Insurance401kProfit-sharingPaid LeavePaid Holidays

Key Requirements

  • •2+ years of professional experience supporting documentation/user assistance responsibilities for similar roles.
  • •Excellent written and verbal communication to convey complex topics clearly and concisely.
  • •Understanding documentation workflows using HTML, XML (DITA), or Markdown.
  • •Experience producing web-based documentation using a CMS with versioning and content reuse.
  • •Experience deploying software features/workflows in test environments to validate that documentation matches real behavior.
Experience:2+ yearsGISObservabilityArcGIS
Education:Bachelor's
Skills:Written communicationVerbal communicationTime managementOrganizational skillsCross-functional collaborationCustomer-centricityUsability testingAttention to accuracy
Tech Stack:HTMLXMLDITAMarkdownContent management systemCMSAI-assisted writingGitHubScrumVersion controlDoc-as-codeArcGIS EnterpriseArcGIS OnlineWeb/application serversRDBMSPostgreSQLSQLWindowsLinuxPython

Company Brief

Esri
Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Redlands, United States
Founded: 1969
Glassdoor
Glassdoor: 4.1
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