4 months ago

Senior Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Deeply technical customer support engineer focusing on resolving complex issues, improving internal tooling, and owning a product domain (v0) to help customers maximize the Vercel platform. Works across Product, Solutions, and Customer Success; participates in occasional on-call rotations; supports a fully remote global team with occasional in-office anchor days for London.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Solve interesting, technically complex cases for Vercel customers.
•Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
•Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
•Develop and improve internal tools and scripts that increase team efficiency.
•Specialize in a given product area (v0) and act as a domain owner within the team.

Key Requirements

•Hands-on experience using Vercel and v0 as a platform.
•Modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications).
•Prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
•Willingness to participate in a weekend/holiday on-call rotation.
•Comfortable working with a fully remote, globally distributed team.

Experience:AIWebCloudSaaS

Skills:CommunicationProblem-solvingMentoringCustomer focusTeamwork

Languages:English

Tech Stack:VercelV0Next.jsAILLMReact

Company Brief

Vercel

Provides a frontend cloud platform and developer tools (including Next.js and v0) that simplify building, deploying, and scaling web and AI-native applications for developers and enterprises.

Industry: Cloud Computing

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Vercel

4 months ago

Senior Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Solve interesting, technically complex cases for Vercel customers.
•Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
•Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
•Develop and improve internal tools and scripts that increase team efficiency.
•Specialize in a given product area (v0) and act as a domain owner within the team.

Key Requirements

•Hands-on experience using Vercel and v0 as a platform.
•Modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications).
•Prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
•Willingness to participate in a weekend/holiday on-call rotation.
•Comfortable working with a fully remote, globally distributed team.

Experience:AIWebCloudSaaS

Skills:CommunicationProblem-solvingMentoringCustomer focusTeamwork

Languages:English

Tech Stack:VercelV0Next.jsAILLMReact

Company Brief

Vercel

Provides a frontend cloud platform and developer tools (including Next.js and v0) that simplify building, deploying, and scaling web and AI-native applications for developers and enterprises.

Industry: Cloud Computing

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.1

Website LinkedIn Glassdoor