Host, Private Homes (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Communication","Customer service","Empathy","Warmth","Organization"]

Ensure homeowners and guests receive personalized, anticipatory service before arrival, during their stay, and after check-out. Manage in-house and post-stay requests, follow resort and Private Homes standards, and coordinate with other departments to deliver a warm welcome, fond farewell, and high-quality experiences. Maintain product/service knowledge for cross-selling, record and follow up on homeowner complaints, and support safety and emergency procedures.

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Kerzer International
Kerzer International
2 days ago

Host, Private Homes (Big Sky, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure homeowners and guests receive personalized, anticipatory service before arrival, during their stay, and after check-out. Manage in-house and post-stay requests, follow resort and Private Homes standards, and coordinate with other departments to deliver a warm welcome, fond farewell, and high-quality experiences. Maintain product/service knowledge for cross-selling, record and follow up on homeowner complaints, and support safety and emergency procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Manage in-house and post-stay stages for residents, ensuring expectations are met and exceeded.
  • •Be familiar with resort standards, policies, procedures, facilities, restaurants, and local attractions to answer guest inquiries.
  • •Coordinate homeowners’ requests, preferences, and needs with appropriate departments, and provide immediate assistance as requested.
  • •Maintain quality and standards daily, follow LQA standards, and ensure compliance with policies, standards, and procedures.
  • •Handle homeowner issues and complaints: record in the guest response tracking system and ensure follow-up; participate in incident investigations as needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid LeavePaid HolidaysUniformCommuter BenefitsMeal AllowanceSubsidized HousingDiscounts

Key Requirements

  • •Be computer literate and knowledgeable in MS Office, Excel, and Opera.
  • •Communicate effectively in English with guests, co-workers, and management.
  • •Work well under pressure and be able to multi-task.
  • •Maintain grooming standards and ensure a high level of cleanliness in your work area.
  • •Business or Management qualifications are desirable.
Skills:CommunicationCustomer serviceEmpathyWarmthOrganization
Languages:English
Tech Stack:MS OfficeExcelOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn