Lead/Head Subscription and Loyalty

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Problem-solving","Ownership","Stakeholder management","Communication","Data-driven thinking","Leadership"]

Own subscription growth across 10+ markets in Europe and APAC, accountable for subscriber acquisition, retention, Subscription GMV penetration, and P&L outcomes. Define and execute market-specific strategies, lead a small team, and drive experimentation to scale the highest-impact initiatives. Partner with Product, Pricing, Commercial, Marketing, Quick Commerce, and local teams to evolve the subscription value proposition using customer insights and data-driven success metrics.

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Delivery Hero
Delivery Hero
3 days ago

Lead/Head Subscription and Loyalty

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Last checked: 21 hours agoStatus: Live

Job Summary

Own subscription growth across 10+ markets in Europe and APAC, accountable for subscriber acquisition, retention, Subscription GMV penetration, and P&L outcomes. Define and execute market-specific strategies, lead a small team, and drive experimentation to scale the highest-impact initiatives. Partner with Product, Pricing, Commercial, Marketing, Quick Commerce, and local teams to evolve the subscription value proposition using customer insights and data-driven success metrics.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Own subscription performance across markets, driving subscriber growth, retention, Subscription GMV penetration, and P&L outcomes.
  • •Lead and develop a small high-performing team, setting priorities and enabling execution.
  • •Define and execute market-specific growth strategies, aligning priorities across regions.
  • •Identify, test, and scale high-impact growth initiatives through rigorous analysis and experimentation.
  • •Evolve the subscription value proposition by translating customer insights into product and commercial improvements.

Pay and Benefits

Perks:Meal AllowanceCorporate DiscountsFlexible BenefitsRemote Work

Key Requirements

  • •8+ years of experience in management consulting, strategy, high-growth technology, investment banking, or FMCG; subscriptions, loyalty, or consumer growth is a plus.
  • •People leadership experience leading and developing high-performing teams while influencing cross-functional stakeholders.
  • •Strong first-principles problem-solving skills to structure and solve complex, ambiguous business problems.
  • •Commercial and analytical foundation managing P&Ls, evaluating ROI, and making economic trade-offs; advanced Excel/Google Sheets required, SQL is a plus.
  • •Excellent communication and stakeholder management skills to influence senior leadership with data-driven recommendations.
Experience:8+ yearsSubscriptionsLoyaltyConsumer growthHigh-growth technologyFMCG
Skills:Problem-solvingOwnershipStakeholder managementCommunicationData-driven thinkingLeadership
Languages:English
Tech Stack:ExcelGoogle SheetsSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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