Senior Customer Success Manager

Adobe Systems
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8-14 yearsEducation: bachelorsSkills: ["Executive communication","Creative problem-solving","Intellectual curiosity","Work under pressure","Mentoring"]

Own end-to-end customer success for enterprise clients, driving renewals, growth, and adoption of Adobe Experience Cloud solutions. Create and run Mutual Action Plans, lead strategic executive sessions, and conduct Strategic Business Reviews to deliver measurable customer value. Identify and reduce customer risk with collaborative “get well” planning, lead a matrixed account team, and build scalable customer success approaches and methodologies to exceed performance metrics.

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Adobe Systems
Adobe Systems
11 hours ago

Senior Customer Success Manager

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Last checked: 11 hours agoStatus: Live

Job Summary

Own end-to-end customer success for enterprise clients, driving renewals, growth, and adoption of Adobe Experience Cloud solutions. Create and run Mutual Action Plans, lead strategic executive sessions, and conduct Strategic Business Reviews to deliver measurable customer value. Identify and reduce customer risk with collaborative “get well” planning, lead a matrixed account team, and build scalable customer success approaches and methodologies to exceed performance metrics.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own overall customer success, focusing on renewals, growth, and customer happiness.
  • •Develop and maintain a Mutual Action Plan (MAP) aligning customer objectives with Adobe solutions.
  • •Lead independent strategic sessions and run Strategic Business Reviews and executive success forums.
  • •Identify and reduce customer risk, collaborating on “get well” plans across Adobe’s broader network.
  • •Lead a matrixed account team and champion Customer Success methodologies to exceed performance metrics.

Key Requirements

  • •BA/BS degree; MBA or other relevant advanced degree preferred.
  • •8–14 years of experience in business development, relationship management, or management consulting in the MarTech/CX industry.
  • •Proven ability to facilitate strategy sessions and translate insights into customer value.
  • •Strong executive presence with the ability to partner with C-level collaborators.
  • •Knowledge of Adobe Experience Cloud or similar platforms, plus passion for AI and familiarity with AI industry trends.
Experience:8-14 yearsMarTechCX
Education:Bachelor's
Skills:Executive communicationCreative problem-solvingIntellectual curiosityWork under pressureMentoring
Tech Stack:Adobe Experience CloudAdobe Experience PlatformAdobe Experience ManagerAdobe Acrobat StudioAdobe ExpressAdobe FireflyAdobe Creative CloudGenStudioAIMarTechCX

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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