Senior Technical Support Engineer

Fortinet
Santa Clara
Workplace: HybridFull timeUSD 87,000 - 107,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Customer orientation"]

Provide expert technical support for Fortinet security devices and Cloud deployments, analyzing configurations and packet captures to recommend corrective actions. Collaborate with engineering to replicate and verify fixes, and support customers through real-time sessions while applying advanced networking knowledge across L2-L7 in complex enterprise environments.

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FursaFursa
Fortinet
Fortinet
2 months ago

Senior Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide expert technical support for Fortinet security devices and Cloud deployments, analyzing configurations and packet captures to recommend corrective actions. Collaborate with engineering to replicate and verify fixes, and support customers through real-time sessions while applying advanced networking knowledge across L2-L7 in complex enterprise environments.
Location: Santa Clara
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide technical support to customers on security devices and Cloud deployments.
  • •Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
  • •Recommend corrective actions based on gathered data and its analysis.
  • •Run real-time phone or remote access sessions with customers.
  • •Apply networking knowledge with a focus on L2, L3, L4, and L7.

Pay and Benefits

Salary: USD 87,000 - 107,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVision401kEquityPaid LeavePaid HolidaysSick Time

Key Requirements

  • •Bachelor's degree or higher in Engineering or a related field
  • •Strong knowledge of network protocols (TCP/IP, UDP, SSH, TLS, SSL, HTTP/S) and OSI model
  • •Experience with Windows, Unix or Linux operating systems and networking devices
  • •Ability to collect, analyze, and interpret network data (packet capture) to recommend fixes
  • •Excellent communication and customer-facing skills with a proactive problem-solving mindset
Experience:NetworkingCybersecurityEnterprise security
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer orientation
Certifications:FCNSACCNACCIE
Languages:English
Tech Stack:TCP/IPUDPSSHTLSSSLHTTPHTTPSVLANWindowsLinuxUnixFirewallsPacket captureFortinet FortiNACFortiNAC ETAC

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn