Resourcing and Enablement Intern

Ciena
Ottawa
Workplace: HybridFull timeUSD 20.5 - 27.5 hourlyFunction: Procurement & SourcingSkills: ["Communication","Organization","Problem-solving","Collaboration"]

Support global enablement efforts by coordinating field resources, onboarding partners, and maintaining scalable training content. Collaborate with PMO, operations, and technical teams to map skills to projects, update enablement collateral, and drive continuous improvement in deployment readiness for customer deployments.

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FursaFursa
Ciena
Ciena
3 months ago

Resourcing and Enablement Intern

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Support global enablement efforts by coordinating field resources, onboarding partners, and maintaining scalable training content. Collaborate with PMO, operations, and technical teams to map skills to projects, update enablement collateral, and drive continuous improvement in deployment readiness for customer deployments.
Location: Ottawa
Workplace: Hybrid
Employment Type: Full time
Job Function: Procurement & Sourcing
Seniority: Intern level

Key Responsibilities

  • •Collaborate with field partners to align technician skills with customer and project expectations
  • •Identify gaps in enablement collateral and drive updates and improvements
  • •Ensure new partner resources are onboarded with appropriate system access and completed training requirements
  • •Review new products, assess regional impact, and assign required training
  • •Maintain enablement materials to ensure they are current, scalable, and relevant

Pay and Benefits

Salary: USD 20.5 - 27.5 hourly
Perks:Paid LeaveHoliday Pay

Key Requirements

  • •Application of field service operations, resource management, and enablement practices within a telecom or technology services environment
  • •Ability to assess technical skill requirements and map them to project needs and customer expectations
  • •Utilization of resource management tools and systems such as Kantata, Salesforce, or similar platforms
  • •Application of data management and analytical practices to identify gaps and improve data quality
  • •Cross-functional collaboration with PMO, operations, partners, and technical teams
Experience:TelecommunicationsTechnology services
Skills:CommunicationOrganizationProblem-solvingCollaboration
Languages:English
Tech Stack:KantataSalesforce

Company Brief

Ciena
Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hanover, United States
Founded: 1992
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn