2 months ago

Senior Customer Experience Manager (CXM) – Strategic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead strategic onboarding and adoption for our Strategic clients, guiding AI-driven CX initiatives, and collaborating with Product, Engineering, and GTM teams to deliver measurable value. Build long-term relationships, drive platform adoption, and champion high-quality AI-assisted responses to enhance human agent work at scale.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Strategic relationship management: Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots.
•Onboarding & implementation: Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows.
•Adoption & expansion: Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
•Strategic guidance & support: Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
•Cross-functional collaboration: Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

Pay and Benefits

Salary: USD 120,000 - 170,000 annually

Equity and Bonus:Equity

Perks:EquityAnnual Bonus

Key Requirements

•7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms.
•Strong account management experience with technical and strategic stakeholders with a Fortune 100 client.
•Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus.
•Experience navigating AI quality, prompt tuning, or training data workflows.
•Excellent communication, organizational, and relationship-building skills.

Experience:7+ yearsSaaSAIEnterprise software

Skills:CommunicationRelationship-buildingStrategic thinkingLeadershipProblem-solving

Languages:English

Tech Stack:AILLMsEnterprise automationData analytics

Company Brief

Maven AGI

Builds enterprise-ready AI agents and a connected platform to unify customer support, sales, and operations—using generative AI to automate complex workflows and improve resolution rates for large enterprises.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Boston, United States

Founded: 2023

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Maven AGI

2 months ago

Senior Customer Experience Manager (CXM) – Strategic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Strategic relationship management: Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots.
•Onboarding & implementation: Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows.
•Adoption & expansion: Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
•Strategic guidance & support: Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
•Cross-functional collaboration: Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

Pay and Benefits

Salary: USD 120,000 - 170,000 annually

Equity and Bonus:Equity

Perks:EquityAnnual Bonus

Key Requirements

•7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms.
•Strong account management experience with technical and strategic stakeholders with a Fortune 100 client.
•Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus.
•Experience navigating AI quality, prompt tuning, or training data workflows.
•Excellent communication, organizational, and relationship-building skills.

Experience:7+ yearsSaaSAIEnterprise software

Skills:CommunicationRelationship-buildingStrategic thinkingLeadershipProblem-solving

Languages:English

Tech Stack:AILLMsEnterprise automationData analytics

Company Brief

Maven AGI

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Boston, United States

Founded: 2023

Glassdoor: 3.5

Website LinkedIn Glassdoor