Customer Service Agent (Remote)

Jerry
Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer focus","Problem solving"]

Handle inbound calls from existing customers and process insurance service requests, including adding or removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverage and policy benefits, help customers make policy changes, and actively retain policyholders at risk of cancellation. Work remotely in a full-time role with flexible scheduling (5-day/8-hour or 4-day/10-hour) and training support.

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Jerry
Jerry
4 days ago

Customer Service Agent (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle inbound calls from existing customers and process insurance service requests, including adding or removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverage and policy benefits, help customers make policy changes, and actively retain policyholders at risk of cancellation. Work remotely in a full-time role with flexible scheduling (5-day/8-hour or 4-day/10-hour) and training support.
Location: Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to inbound calls from existing customers
  • •Process service requests including adding/removing vehicles and drivers, adding lienholder information, and sending policy documents
  • •Help customers with questions about existing insurance coverages and policy benefits and make policy changes
  • •Work to retain policyholders by actively finding solutions for customers at risk of cancellation

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveRemote Work

Key Requirements

  • •2+ years of experience working in a call center environment
  • •Multitask and manage multiple competing priorities
  • •Passionate about helping others
  • •Process insurance service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents
  • •Work to retain policyholders by finding solutions for customers at risk of cancellation
Experience:2+ yearsInsurance
Skills:MultitaskingCustomer focusProblem solving
Licenses:P&C license

Company Brief

Jerry
Provides an AI-powered AllCarâ„¢ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor