Senior Data Analyst

Netomi
Gurugram
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsSkills: ["Analytics","Problem-solving","Communication","Mentoring","Collaboration"]

Senior Data Analyst responsible for preparing, analyzing, and interpreting large datasets to support the development and evaluation of machine learning models. Focused on data quality, pattern discovery, and actionable insights to improve AI-driven solutions, including client onboarding, prompts, prompts engineering, and cross-functional collaboration across analytics, quality, product, and ML-Ops.

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Netomi
Netomi
4 months ago

Senior Data Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Senior Data Analyst responsible for preparing, analyzing, and interpreting large datasets to support the development and evaluation of machine learning models. Focused on data quality, pattern discovery, and actionable insights to improve AI-driven solutions, including client onboarding, prompts, prompts engineering, and cross-functional collaboration across analytics, quality, product, and ML-Ops.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Sr. Manager level

Key Responsibilities

  • •Own enterprise client onboarding for agentic AI implementations, including data analysis, topic clustering, coverage planning, and workflow/action design
  • •Design, implement, and optimize prompts, conversation flows, agent logic, and knowledge configurations for production AI agents
  • •Deliver AI solutions end-to-end, from solution design through UAT, production launch, and post-go-live optimization
  • •Own post-launch AI performance at the client level, driving improvements in containment, resolution quality, and handoff reduction
  • •Analyze conversation data, quality signals, and DSAT drivers to identify root causes and optimization opportunities

Key Requirements

  • •5+ years of experience in applied AI, conversational AI, analytics, or AI-powered customer experience solutions.
  • •Hands-on experience with LLMs, prompt engineering, agent workflows, and tool/action-based AI systems.
  • •Experience working with real-world customer interaction data (chat, tickets, email, call transcripts, or voice data).
  • •Strong analytical ability to diagnose and resolve AI behavior issues across prompts, knowledge, workflows, evaluation, and user experience.
  • •Working knowledge of SQL and Python for data analysis, experimentation, and debugging AI behavior.
Experience:5+ yearsAIConversational AICustomer experienceEnterprise software
Skills:AnalyticsProblem-solvingCommunicationMentoringCollaboration
Languages:English
Tech Stack:SQLPythonTableauPower BILLMsPrompt engineering

Company Brief

Netomi
Provides an AI-powered customer service platform that automates conversational support across channels, using natural language understanding and automation to resolve customer issues, reduce contact center volume, and improve agent productivity.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn