Support Technician Senior Specialist

ai2io
United States
Workplace: RemoteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 10+ yearsEducation: bachelorsSkills: ["Customer-focused","Problem-solving","Documentation","Collaboration","Communication"]

Join AI2IO as a remote Support Technician Senior Specialist responsible for first-line end-user support in a Windows/Microsoft-centric environment, handling incident triage, basic networking, licensing and procurement, and collaboration with DevOps, Security, and engineering teams. You’ll document resolutions, contribute to the knowledge base, and escalate complex issues to subject matter experts. Works remotely across the United States with occasional travel up to 5%.

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ai2io
ai2io
6 months ago

Support Technician Senior Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Closed

Job Summary

Join AI2IO as a remote Support Technician Senior Specialist responsible for first-line end-user support in a Windows/Microsoft-centric environment, handling incident triage, basic networking, licensing and procurement, and collaboration with DevOps, Security, and engineering teams. You’ll document resolutions, contribute to the knowledge base, and escalate complex issues to subject matter experts. Works remotely across the United States with occasional travel up to 5%.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Provide first-line support for Windows OS, Microsoft 365 apps (Teams, Word, Excel), peripheral devices, and iPhone/iPads, diagnosing and resolving issues with a focus on rapid restoration of service
  • •Perform root cause analysis by gathering details from end-users to diagnose and resolve technical issues with minimal downtime
  • •Provide basic network connectivity and file access support, escalating complex network problems to the appropriate team
  • •Process licensing requests for non-standard software and manage hardware/peripheral orders in collaboration with vendors and internal stakeholders
  • •Collaborate with Application, Software/DevOps, and Security teams to ensure smooth handoffs on advanced issues and maintain thorough documentation in the knowledge base
Travel: Low travel

Key Requirements

  • •Bachelor's degree in Information Technology, Computer Science, or related discipline
  • •10 years of experience in Information Technology
  • •Strong familiarity with Windows OS (Windows 10/11) and Microsoft 365 applications (Teams, Outlook, SharePoint)
  • •Familiarity with iOS for iPhones/iPads
  • •Basic understanding of networking concepts (DNS, DHCP, VPN)
Experience:10+ yearsIT servicesTechnology
Education:Bachelor's
Skills:Customer-focusedProblem-solvingDocumentationCollaborationCommunication
Languages:English
Tech Stack:WindowsMicrosoft 365IOSDNSDHCPVPN

Company Brief

ai2io
Builds AI-driven tools and solutions to help businesses automate workflows, extract insights from data, and deploy machine learning models. Focuses on practical applications of generative AI and ML to improve productivity and decision-making for enterprises.
Industry: AI & Machine Learning
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