Client Success Manager

Magellan Health Services
United States
Workplace: RemoteFull timeUSD 93,955 - 159,725 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: associatesSkills: ["Relationship management","Stakeholder communication","Problem-solving","Cross-functional leadership","Client advocacy"]

Own the successful delivery and adoption of contracted technology solutions for enterprise clients, acting as the bridge between Magellan Technology and client needs. Plan, execute, and support implementations with a focus on overall client experience, translating complex solutions into business value. Manage stakeholders and status communication, gather and document issues and change requests, attend client meetings as needed, and keep leadership informed of any discontent to ensure timely resolution.

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Magellan Health Services
Magellan Health Services
3 months ago

Client Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Own the successful delivery and adoption of contracted technology solutions for enterprise clients, acting as the bridge between Magellan Technology and client needs. Plan, execute, and support implementations with a focus on overall client experience, translating complex solutions into business value. Manage stakeholders and status communication, gather and document issues and change requests, attend client meetings as needed, and keep leadership informed of any discontent to ensure timely resolution.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Ensure the successful delivery of technology solutions and adoption of new systems, processes, and products aligned with client needs and Magellan’s contracted services.
  • •Serve as the trusted advisor and bridge between Magellan Technology and the client to plan, execute, and deliver implementations efficiently.
  • •Attend client meetings as needed and communicate changes that may impact current processes and support services.
  • •Gather and document issues and requests for change received from the client, then coordinate iterative releases.
  • •Maintain status updates and communicate progress to leadership and client contacts, escalating any discontent promptly.

Pay and Benefits

Salary: USD 93,955 - 159,725 annually
Perks:Health InsuranceLife Insurance

Key Requirements

  • •Associate's degree in computer and information science, healthcare administration, business or a related field.
  • •7+ years of professional IT experience.
  • •7+ years of experience in client success, account management, program management, or consulting in healthcare IT or a related industry.
  • •Proven track record managing enterprise-level clients and delivering technology solutions.
  • •Strong technical acumen and the ability to communicate effectively with stakeholders to drive outcomes in complex environments.
Experience:7+ yearsHealthcare ITClient successAccount managementProgram managementConsulting
Education:Associate's in computer and information science, healthcare administration, business
Skills:Relationship managementStakeholder communicationProblem-solvingCross-functional leadershipClient advocacy

Company Brief

Magellan Health Services
Provides managed behavioral health, specialty healthcare, pharmacy management, and population health services to health plans, employers, and government agencies, focusing on improving outcomes and reducing costs through integrated care solutions.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: IPO / Publicly Listed
Headquarters: Scottsdale, United States
Founded: 1969
WebsiteLinkedIn