ETCH Customer Support Technician II

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Safety focus","Problem-solving","Professional demeanor"]

Provide Tier I customer support for ETCH equipment by performing standard procedures like wafer measurement, preventative maintenance, and wet cleans. Handle kit management tasks including disassembly, cleaning, and rebuilds, and use diagnostic techniques and documentation with assistance from senior engineers. Diagnose and resolve basic technical issues, follow IP and safety guidelines, and deliver professional customer service while maintaining a neat work area in a clean-room environment.

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Applied Materials
Applied Materials
1 day ago

ETCH Customer Support Technician II

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Job Summary

Provide Tier I customer support for ETCH equipment by performing standard procedures like wafer measurement, preventative maintenance, and wet cleans. Handle kit management tasks including disassembly, cleaning, and rebuilds, and use diagnostic techniques and documentation with assistance from senior engineers. Diagnose and resolve basic technical issues, follow IP and safety guidelines, and deliver professional customer service while maintaining a neat work area in a clean-room environment.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform standard Tier I procedures such as wafer measurement, preventative maintenance, and wet cleans.
  • •Independently complete preventative maintenance and wet cleans; assist senior engineers with corrective maintenance as needed.
  • •Manage kits by disassembling, cleaning, and rebuilding kits as part of kit management quality.
  • •Use documentation and test equipment to learn and apply diagnostic techniques with assistance from senior engineers.
  • •Represent Applied Materials to the customer and maintain professional customer service while following IP and safety procedures.
Travel: Low travel

Key Requirements

  • •Performs Tier I procedures including wafer measurement and preventative maintenance/wet cleans independently.
  • •Assist senior engineers with corrective maintenance and learn diagnostic techniques using documentation and test equipment.
  • •Diagnose and resolve basic technical problems and strive to perform BKM’s using knowledge management systems.
  • •Physically demanding work including extensive walking/standing, working in tight spaces, and lifting up to 35 lbs.
  • •Use appropriate PPE for clean-room work and demonstrate safety compliance and color distinction in noisy environments.
Skills:Customer serviceCommunicationSafety focusProblem-solvingProfessional demeanor
Tech Stack:Diagnostic techniquesKnowledge management systems

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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