Analista de Engenharia de Suporte Técnico

Dell
Brazil
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Collaboration","Documentation","Troubleshooting","Customer focus"]

Provide specialized technical support for enterprise servers and infrastructure, managing and resolving support cases via phone, email, and digital channels. Investigate medium-to-high complexity incidents, identify root causes, and drive resolutions. Collaborate with internal teams, escalate when needed, and keep clear, complete technical documentation. The role focuses on high-quality customer support in critical environments, joining the Server Enterprise Technical Support team.

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Dell
Dell
4 days ago

Analista de Engenharia de Suporte Técnico

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Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Provide specialized technical support for enterprise servers and infrastructure, managing and resolving support cases via phone, email, and digital channels. Investigate medium-to-high complexity incidents, identify root causes, and drive resolutions. Collaborate with internal teams, escalate when needed, and keep clear, complete technical documentation. The role focuses on high-quality customer support in critical environments, joining the Server Enterprise Technical Support team.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Handle and manage technical support cases related to servers and enterprise infrastructure via phone, email, and digital channels.
  • •Perform troubleshooting for medium-to-high complexity incidents, identifying root causes and driving resolution.
  • •Escalate issues to internal teams when required and coordinate resolution efforts.
  • •Maintain clear, complete technical documentation for support cases.
  • •Deliver high-level support to ensure client environments remain stable and operating as expected.

Key Requirements

  • •Experience in technical support, IT infrastructure, or resolving technical incidents.
  • •Knowledge of servers, operating systems, or datacenter technologies.
  • •Ability to document support cases and follow operational processes.
  • •Intermediate or advanced English (B1+), with strong reading and comprehension for communication.
  • •Desired: completed or in-progress degree in Information Technology, Engineering, or related fields.
Experience:Enterprise supportDatacenterCritical environments
Education:
Skills:CommunicationCollaborationDocumentationTroubleshootingCustomer focus
Certifications:MicrosoftLinuxDatacenter
Languages:English
Tech Stack:LinuxMicrosoftDell PowerEdgeDatacenterServersOperating systemsEnterprise infrastructure

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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