Creator Operations Specialist

Raptive
New York
Workplace: OnsiteFull timeUSD 60,000 - 67,000 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Writing","Editing","Research","Documentation","Problem-solving","Independently managing work","Coordination","Judgment","Data mindset","Creator empathy","Ambiguity handling"]

Support creators directly while owning tickets, workflows, and project deliverables to completion. Maintain accurate operational records and monitor support interactions to spot recurring friction, knowledge gaps, and stalled work. Respond or escalate to retention-risk signals and support retention efforts through research and creator communications. Build and maintain internal/external knowledge resources and test approved automated support experiences, using AI and automation tools to improve research, drafting, and documentation.

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Raptive
Raptive
3 days ago

Creator Operations Specialist

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Last checked: 7 hours agoStatus: Live

Job Summary

Support creators directly while owning tickets, workflows, and project deliverables to completion. Maintain accurate operational records and monitor support interactions to spot recurring friction, knowledge gaps, and stalled work. Respond or escalate to retention-risk signals and support retention efforts through research and creator communications. Build and maintain internal/external knowledge resources and test approved automated support experiences, using AI and automation tools to improve research, drafting, and documentation.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide accurate, thoughtful support across creator and operational needs.
  • •Own assigned tickets, workflows, and clearly defined deliverables through completion.
  • •Maintain clear operational records (ownership, status, blockers, next steps) and monitor workflows for recurring friction or knowledge gaps.
  • •Identify dissatisfaction or retention risk signals and respond or escalate with context and recommended next steps.
  • •Create, update, and maintain internal/external knowledge resources and help test and document approved automated support experiences.

Pay and Benefits

Salary: USD 60,000 - 67,000 annually

Key Requirements

  • •3+ years of experience in customer support, customer success, operations, support operations, or knowledge management.
  • •Excellent writing, editing, research, and documentation skills.
  • •Ability to independently manage assigned work and deliver high-quality results through follow-through.
  • •Comfort working through ambiguity, gathering missing information, and improving evolving processes.
  • •Experience using reports/ticket trends/customer feedback/operational data to validate observations and explain impact.
Experience:3+ yearsCustomer supportOperationsKnowledge managementSupport operations
Skills:WritingEditingResearchDocumentationProblem-solvingIndependently managing workCoordinationJudgmentData mindsetCreator empathyAmbiguity handling
Tech Stack:ZendeskSalesforceConfluenceAIAutomationKnowledge-Centered Service (KCS)Automated support

Company Brief

Raptive
Raptive is a creator-focused media company that provides ad monetization, audience growth, and business solutions for independent creators and enterprise publishers, combining ad technology, premium demand, and advocacy for the open internet.
Industry: Advertising Media Groups
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2000
Glassdoor
Glassdoor: 4.0
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