AI Support Engineer - Tokyo

OpenAI
Tokyo
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Deep curiosity","Critical thinking","Problem solving","Polished communication","Calm under high-stakes situations"]

Resolve high-impact, technically complex customer issues for OpenAI’s post-AGI support team, handling everything from API failures and authentication errors to production incidents. Work directly with customers via tickets and live calls, provide end-to-end debugging and expert guidance, and prevent recurring problems by partnering with Engineering and Product. Improve internal tooling through scripting, automation, agents, and AI-powered workflows while supporting occasional weekend/holiday coverage.

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FursaFursa
OpenAI
OpenAI
22 hours ago

AI Support Engineer - Tokyo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Resolve high-impact, technically complex customer issues for OpenAI’s post-AGI support team, handling everything from API failures and authentication errors to production incidents. Work directly with customers via tickets and live calls, provide end-to-end debugging and expert guidance, and prevent recurring problems by partnering with Engineering and Product. Improve internal tooling through scripting, automation, agents, and AI-powered workflows while supporting occasional weekend/holiday coverage.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and resolve complex technical issues for customers, including API failures, integration challenges, authentication errors, and production incidents.
  • •Provide end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.
  • •Serve as a trusted go-to expert and critical escalation point, partnering with customers and Engineering to troubleshoot, resolve, and prevent recurring problems.
  • •Use scripting, emerging AI capabilities, and automation to improve internal tooling and operational workflows.
  • •Identify opportunities for automation and AI-powered workflows to scale solutions and improve team efficiency, including occasional on-call weekend/holiday coverage as needed.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •8+ years of experience in user operations, engineering, support engineering, or similar technical roles in fast-paced environments.
  • •Fluency in both Japanese and English (spoken and written) and ability to submit a resume in English.
  • •Ability to script/engineer code to automate repetitive tasks and integrate tools (e.g., Python).
  • •Expert-level SaaS troubleshooting skills and ability to rapidly understand new technologies and complex concepts.
  • •Bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field (or equivalent practical experience).
Experience:8+ yearsSaaSHigh-growth tech startups
Education:Bachelor's in Computer Science, Computer Engineering, another relevant technical field
Skills:Deep curiosityCritical thinkingProblem solvingPolished communicationCalm under high-stakes situations
Languages:JapaneseEnglish
Tech Stack:PythonOpenAI APIAPICodexChatGPT

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor