Assistant Vice President- Retail Credit Initiation & Compliance

Mashreq
Bengaluru
Workplace: RemoteFull timeFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Team management","Interpersonal skills","Analytical skills"]

Lead end-to-end processing of personal loans and cards, overseeing underwriting, CPV, and disbursal while ensuring agreed SLA/TAT targets are met. Manage and coach the team to improve approval rates, reduce rejects/referrals through training and continuous learning, and enforce adherence to retail credit policies. Coordinate with risk and business partners, manage exceptions and escalation, and support quality and internal audits to strengthen compliance and operational performance.

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FursaFursa
Mashreq
Mashreq
23 hours ago

Assistant Vice President- Retail Credit Initiation & Compliance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead end-to-end processing of personal loans and cards, overseeing underwriting, CPV, and disbursal while ensuring agreed SLA/TAT targets are met. Manage and coach the team to improve approval rates, reduce rejects/referrals through training and continuous learning, and enforce adherence to retail credit policies. Coordinate with risk and business partners, manage exceptions and escalation, and support quality and internal audits to strengthen compliance and operational performance.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Direct end-to-end personal loans and cards application processing, including underwriting, CPV, and disbursal.
  • •Ensure daily SLA/TAT through monitoring, performance reviews, spot checks, and timely handling of routine queries.
  • •Manage team performance to surpass departmental and organizational goals, including approving process changes and improving productivity.
  • •Review daily rejects/referrals and drive improvements through training and continuous learning.
  • •Manage credit and operational risks via exception reporting, ensure procedures are followed, escalate exceptional occurrences, and support internal audits/quality projects.

Key Requirements

  • •10+ years’ work experience in retail products onboarding/processing environment, with at least 5–6 years in a similar role.
  • •Strong managerial and interpersonal skills, with ability to supervise teams and improve leaders’ skills.
  • •Sound knowledge of credit policies for retail products and adherence to country credit risk parameters.
  • •In-depth understanding of procedures for retail lending products, including underwriting-related workflows.
  • •Ability to work under pressure with short/challenging deadlines and demonstrate strong analytical skills.
Experience:10+ years
Education:Bachelor's
Skills:CommunicationLeadershipTeam managementInterpersonal skillsAnalytical skills
Languages:US

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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