Physical Damage Specialist - Field

USAA
San Antonio
Workplace: OnsiteFull timeUSD 77,120 - 138,810Function: Insurance & ActuarialExperience: 4+ yearsEducation: high_schoolSkills: ["Problem-solving","Communication","Prioritization","Documenting decisions","Leadership"]

Serve as a field-based Physical Damage Specialist, overseeing and partnering with third-party vendors to ensure accurate, high-quality auto physical damage work product. Evaluate and investigate first- and third-party claims, determine settlement value, resolve discrepancies, and ensure compliance with regulatory requirements. Coordinate with internal teams to manage vendor footprint and claim resolution, document decisions clearly, and support claim surges and CAT deployments across South Texas.

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FursaFursa
USAA
USAA
1 day ago

Physical Damage Specialist - Field

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a field-based Physical Damage Specialist, overseeing and partnering with third-party vendors to ensure accurate, high-quality auto physical damage work product. Evaluate and investigate first- and third-party claims, determine settlement value, resolve discrepancies, and ensure compliance with regulatory requirements. Coordinate with internal teams to manage vendor footprint and claim resolution, document decisions clearly, and support claim surges and CAT deployments across South Texas.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •On-board, oversee, maintain partnerships, and coach third-party vendors to meet contractual/operational goals.
  • •Evaluate vendor work product for quality, accuracy, and adherence to contract terms; resolve complaint and payment discrepancies.
  • •Analyze information to provide compliance direction for regulatory requirements and settlement value for total loss situations.
  • •Evaluate, investigate, and negotiate physical damage claims, determine settlement value, resolve claims within authority limits, and escalate for additional authority when needed.
  • •Manage APD process throughput guidance (e.g., rental, alternative parts, vehicle owner communication, assignment completions) and support CAT deployments as assigned.
Travel: Medium travel

Pay and Benefits

Salary: USD 77,120 - 138,810
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental BenefitsAdoption AssistanceWellness Stipend

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •4 years of auto physical damage estimating experience.
  • •Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
  • •Capability to prioritize, solve problems, and effectively communicate next steps and resolution path.
  • •Acquire and maintain an insurance adjuster license within 90 days (and within the designated number of attempts).
Experience:4+ yearsAuto insuranceP&C insuranceClaims adjusting
Education:High School
Skills:Problem-solvingCommunicationPrioritizationDocumenting decisionsLeadership
Licenses:Insurance adjuster license
Certifications:I-CAR Platinum Pro-Level 3I-CAR PlatinumASE
Tech Stack:CCC estimating platformSTARS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn