Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Sales mindset","Persuasion","Active listening","Resilience"]

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Diagnose customer needs, recommend tailored solutions, handle objections professionally, and drive conversions. Own daily/weekly/monthly sales targets while maintaining accurate CRM records and following scripts, quality, and process standards to maximize revenue and customer experience.

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FursaFursa
NTT
NTT
3 months ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls, promoting telecom plans, upgrades, bundles, and retention offers. Diagnose customer needs, recommend tailored solutions, handle objections professionally, and drive conversions. Own daily/weekly/monthly sales targets while maintaining accurate CRM records and following scripts, quality, and process standards to maximize revenue and customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections and rejections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •Graduate (flexible based on communication skills).
  • •2-4 years of experience; freshers welcome, BPO/sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability plus active listening and customer empathy.
  • •Basic system/CRM handling.
Experience:2-4 yearsBPOSales
Education:Bachelor's
Skills:CommunicationSales mindsetPersuasionActive listeningResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn