Solutions Engineering Lead, Consumer

Scale AI
New York, San Francisco
Full timeUSD 212,000 - 265,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Mentoring","Technical credibility","Intellectual curiosity","Empathy"]

Lead a team of 3–5 Solutions Engineers while owning technical wins on strategic consumer accounts. Set the technical bar for scalable GenAI solutions, build reusable playbooks and evaluation frameworks, and act as domain authority on agentic customer experience, personalization/search relevance, trust & safety, and performance/cost tradeoffs. Partner with AEs, Product, and Engineering to scope pilots, influence roadmap input, and drive solutions from design through early implementation.

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FursaFursa
Scale AI
Scale AI
4 days ago

Solutions Engineering Lead, Consumer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team of 3–5 Solutions Engineers while owning technical wins on strategic consumer accounts. Set the technical bar for scalable GenAI solutions, build reusable playbooks and evaluation frameworks, and act as domain authority on agentic customer experience, personalization/search relevance, trust & safety, and performance/cost tradeoffs. Partner with AEs, Product, and Engineering to scope pilots, influence roadmap input, and drive solutions from design through early implementation.
Location: New York, San Francisco
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage, coach, and grow a team of 3–5 Solutions Engineers, including setting expectations, running deal reviews, and hiring as the vertical scales.
  • •Own technical wins on strategic consumer accounts through hands-on demos, prototypes, and architecture conversations.
  • •Build reusable vertical technical playbooks (reference architectures, demo environments, evaluation frameworks, and SOW patterns).
  • •Serve as domain authority on GenAI at consumer scale, including agentic customer experience, personalization/search relevance, trust & safety, content moderation, and performance/cost tradeoffs.
  • •Partner with AEs and GTM leadership on account strategy, technical qualification, and pilot scoping; translate patterns into prioritized input for Product and Engineering and influence roadmap.

Pay and Benefits

Salary: USD 212,000 - 265,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsLearning BudgetPaid LeaveCommuter BenefitsEquity

Key Requirements

  • •Significant customer-facing technical experience in solutions engineering, solutions architecture, forward-deployed engineering, or technical consulting, with hands-on development in Python or similar.
  • •Proven ability to lead or mentor technical individual contributors, including strong tech-lead/team-lead track record.
  • •Experience with high-scale consumer-facing systems such as recommendation/personalization, search, content moderation, or conversational products, with fluency in performance and cost constraints.
  • •High-credibility technical presentation skills to product/executive stakeholders and front-line engineers, with intellectual curiosity and empathy in a fast-moving environment.
  • •Experience (preferred) with GenAI/LLMs or applied machine learning, especially evaluation and quality measurement at high volume.
Experience:GenAILLMsMachine learningConsumer applications
Skills:PresentationMentoringTechnical credibilityIntellectual curiosityEmpathy
Tech Stack:PythonGenAILLMsMachine learning

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn