Customer Solutions Advocate Collections RV-Marine

Fifth Third Bancorp
Cincinnati, Michigan
Full timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Listening","Negotiation","Attention to detail","Conflict management"]

Propose and document resolutions for mid-stage, late-stage, and high-risk delinquent consumer accounts while mitigating risk and following departmental, investor, and legal guidelines. Engage defaulted customers using manual or automated dialing to secure payment commitments, monitor accounts for alternatives to repossessions and foreclosures, and perform skip tracing to improve customer contact. Use multiple systems to identify and resolve delinquency causes, handle escalations, review metrics, and mentor peers as a subject-matter expert.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

Customer Solutions Advocate Collections RV-Marine

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Propose and document resolutions for mid-stage, late-stage, and high-risk delinquent consumer accounts while mitigating risk and following departmental, investor, and legal guidelines. Engage defaulted customers using manual or automated dialing to secure payment commitments, monitor accounts for alternatives to repossessions and foreclosures, and perform skip tracing to improve customer contact. Use multiple systems to identify and resolve delinquency causes, handle escalations, review metrics, and mentor peers as a subject-matter expert.
Location: Cincinnati, Michigan
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Contact defaulted customers using manual or automated dialing to obtain payment commitments.
  • •Monitor delinquent accounts to identify early opportunities for alternatives to repossessions, bankruptcies, and foreclosure.
  • •Use multiple system platforms to identify, evaluate, and resolve reasons for delinquency.
  • •Skip trace accounts by accessing statements, applications, and third-party vendor services to improve customer contact.
  • •Handle escalated situations in compliance with quality assurance procedures and escalate unique cases to leadership.

Key Requirements

  • •High school diploma or equivalent.
  • •Minimum one-year collections, customer service, sales, or customer solutions advocacy experience.
  • •Proficient oral, written, and intrapersonal communication skills.
  • •Excellent customer service skills with external and internal customers.
  • •Ability to work in a Call Center environment and use computer systems for data entry with moderate accuracy.
Experience:CollectionsConsumer lendingCustomer service
Education:High School
Skills:CommunicationListeningNegotiationAttention to detailConflict management
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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