Customer Architect

Reltio
Florida, North Carolina, South Carolina, New York, New Jersey, Massachusetts
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer advocacy","Problem-solving","Communication","Risk management","Project management"]

Serve as the technical expert for customers using Reltio’s cloud-native data platform. You’ll align customer business needs with architectural designs, deliver workshops and advisory services, and drive expedited issue resolution through escalation paths. Partner with customer engineering and cross-functional teams, manage a portfolio of tickets and enhancement requests, support seamless onboarding, and advocate customer requirements to Product Management. Provide proactive guidance based on industry trends and participate in executive reviews and CSAT/NPS initiatives.

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FursaFursa
Reltio
Reltio
3 months ago

Customer Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the technical expert for customers using Reltio’s cloud-native data platform. You’ll align customer business needs with architectural designs, deliver workshops and advisory services, and drive expedited issue resolution through escalation paths. Partner with customer engineering and cross-functional teams, manage a portfolio of tickets and enhancement requests, support seamless onboarding, and advocate customer requirements to Product Management. Provide proactive guidance based on industry trends and participate in executive reviews and CSAT/NPS initiatives.
Location: Florida, North Carolina, South Carolina, New York, New Jersey, Massachusetts
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a technical expert on Reltio platform capabilities and align solutions to customers’ business needs.
  • •Present architectural designs and integration approaches, delivering workshops and advisory services to improve customer product usage.
  • •Work hands-on with customer engineering and cross-functional teams, managing a portfolio of tickets, resolutions, and product enhancement requests.
  • •Own escalation paths and act as a single point of contact for customer engineering issues to drive timely resolution.
  • •Ensure seamless onboarding, participate in executive business reviews and CSAT/NPS initiatives, and advocate customer needs into documentation and product enhancement requests.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in computer science engineering or a similar field.
  • •5+ years of experience in a technical support capacity.
  • •5+ years supporting enterprise SaaS products in a customer-facing role.
  • •3+ years each with public clouds (AWS/GCP/Azure), REST APIs/integration tools, and on-premise or cloud MDM solutions.
  • •Experience with observability/monitoring tools (e.g., LogDNA, CloudWatch) and strong reporting/analytical skills, plus excellent communication and problem-solving.
Experience:5+ yearsSaaSEnterprise softwareCustomer-facingData managementBig dataData analytics
Education:Bachelor's in computer science engineering
Skills:Customer advocacyProblem-solvingCommunicationRisk managementProject management
Languages:English
Tech Stack:AWSGCPAzureREST APIsIntegration toolsMDMLogDNACloudWatchSalesforceSnowflakeGoogleBigQuery

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn