Executive, Customer Services

Avery Dennison
Dhaka
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Negotiation","Planning","Customer relationship management","Problem-solving"]

Manage customer service operations by meeting monthly, quarterly, and yearly targets while maintaining Customer Services KPIs. Build trusted relationships through proactive communication, ensure accurate and complete information, and resolve complaints with timely follow-up and escalation. Answer queries on time, support product and solution selling with strong product knowledge, and handle customer-facing procedures and policies. Support customers across manufacturing contexts and be willing to travel to their factories.

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Avery Dennison
Avery Dennison
2 days ago

Executive, Customer Services

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage customer service operations by meeting monthly, quarterly, and yearly targets while maintaining Customer Services KPIs. Build trusted relationships through proactive communication, ensure accurate and complete information, and resolve complaints with timely follow-up and escalation. Answer queries on time, support product and solution selling with strong product knowledge, and handle customer-facing procedures and policies. Support customers across manufacturing contexts and be willing to travel to their factories.
Location: Dhaka
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Achieve monthly, quarterly, and yearly sales, productivity, CCR, and flexibility targets.
  • •Maintain Customer Services KPIs and ensure all customer queries are answered on time.
  • •Build sustainable customer relationships through open and interactive communication.
  • •Handle customer complaints by providing appropriate solutions and alternatives, then follow up to ensure resolution.
  • •Provide accurate, valid, and complete information using the right methods/tools and follow communication procedures, guidelines, and policies.
Travel: Medium travel

Key Requirements

  • •Business graduate from any reputed university.
  • •2-3 years of experience in manufacturing maintenance, preferably in compliant factories.
  • •Positive attitude towards managing customers.
  • •High level communication, negotiation, and planning skills.
  • •Willing to travel to different places where customers have their factories.
Experience:2-3 yearsManufacturingMaintenanceCustomer service
Education:Bachelor's
Skills:CommunicationNegotiationPlanningCustomer relationship managementProblem-solving
Languages:English

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn