MercadoLibre

4 weeks ago

Content Moderation Expert - Social Commerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead end-to-end content moderation strategy and operations across all formats, balancing platform safety with user experience. Forecast moderation demand and capacity to ensure coverage across workflows. Manage external vendor relationships, including SLA agreements, performance tracking, and payments. Implement AI/machine-learning automation to scale moderation, define requirements with IT/Product/Business stakeholders, and monitor quality, security, and efficiency metrics while handling sensitive content escalations.

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Manager level

Key Responsibilities

•Lead end-to-end content moderation strategy and operations across all formats, ensuring compliance with guidelines and balancing platform safety with user experience.
•Forecast moderation processing volumes and team capacity to maintain efficient coverage across moderation workflows.
•Manage external vendors end-to-end, including contracting, defining SLA agreements, monitoring performance, and handling payments.
•Implement AI and machine-learning automation to scale moderation and act as a reference for IT, Product, and Business teams on requirements.
•Define and monitor quality, safety, and efficiency indicators; report results to leadership and handle sensitive-content situations.

Key Requirements

•Proven experience in content moderation for digital platforms, social networks, streaming, or e-commerce, including cross-process scaling and team management.
•Advanced SQL knowledge and data visualization tools (e.g., Looker or Tableau) to size operational demand and track KPIs.
•Experience selecting and managing external vendors, including performance and operational coordination.
•Technical experience applying AI tools to content moderation workflows.
•Advanced English and Spanish proficiency.

Experience:Content moderationSocial commerceStreamingE-commerceAI

Skills:LeadershipTeam managementCross-functional collaborationData-driven decision-makingProblem-solving

Languages:EnglishSpanish

Tech Stack:SQLLookerTableauInteligência ArtificialMachine learning

Company Brief

MercadoLibre

Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Buenos Aires, Argentina

Founded: 1999

Glassdoor: 3.8

Website LinkedIn

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MercadoLibre

4 weeks ago

Content Moderation Expert - Social Commerce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Onsite

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Manager level

Key Responsibilities

•Lead end-to-end content moderation strategy and operations across all formats, ensuring compliance with guidelines and balancing platform safety with user experience.
•Forecast moderation processing volumes and team capacity to maintain efficient coverage across moderation workflows.
•Manage external vendors end-to-end, including contracting, defining SLA agreements, monitoring performance, and handling payments.
•Implement AI and machine-learning automation to scale moderation and act as a reference for IT, Product, and Business teams on requirements.
•Define and monitor quality, safety, and efficiency indicators; report results to leadership and handle sensitive-content situations.

Key Requirements

•Proven experience in content moderation for digital platforms, social networks, streaming, or e-commerce, including cross-process scaling and team management.
•Advanced SQL knowledge and data visualization tools (e.g., Looker or Tableau) to size operational demand and track KPIs.
•Experience selecting and managing external vendors, including performance and operational coordination.
•Technical experience applying AI tools to content moderation workflows.
•Advanced English and Spanish proficiency.

Experience:Content moderationSocial commerceStreamingE-commerceAI

Skills:LeadershipTeam managementCross-functional collaborationData-driven decision-makingProblem-solving

Languages:EnglishSpanish

Tech Stack:SQLLookerTableauInteligência ArtificialMachine learning

Company Brief

MercadoLibre

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Buenos Aires, Argentina

Founded: 1999

Glassdoor: 3.8

Website LinkedIn