Team Leader

Davies
Liverpool
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Analytical thinking","Problem-solving","Negotiation","Organisational skills"]

Lead and support a team of pre-litigated motor claims handlers within Keoghs’ Liverpool operation. Drive achievement of team targets and operational measures while delivering quality service and ensuring client service compliance. Review, allocate, and approve claims based on value and complexity, and manage a small caseload (~50) of complex motor claims. Identify training needs, hold regular 1-2-1s, and help produce client, team, and sector analysis.

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FursaFursa
Davies
Davies
1 month ago

Team Leader

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead and support a team of pre-litigated motor claims handlers within Keoghs’ Liverpool operation. Drive achievement of team targets and operational measures while delivering quality service and ensuring client service compliance. Review, allocate, and approve claims based on value and complexity, and manage a small caseload (~50) of complex motor claims. Identify training needs, hold regular 1-2-1s, and help produce client, team, and sector analysis.
Location: Liverpool
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Achieve the team’s targets and operational measures.
  • •Deliver a quality service and ensure client service compliance.
  • •Review and allocate new claims based on value and complexity; approve offers from clients.
  • •Identify the team’s training needs and recommend training solutions to meet performance requirements.
  • •Hold regular 1-2-1s with staff to maximise performance and acknowledge good performance; support analysis and statistics for clients, team, and sector; manage a small caseload (~50) of complex motor claims.

Key Requirements

  • •Highly developed knowledge of processes, systems, and procedures.
  • •Strong technical knowledge of Motor claims.
  • •Excellent analytical and problem-solving skills for complex case decisions.
  • •Excellent understanding of client protocols and service compliance.
  • •Strong communication skills and ability to influence and negotiate.
Skills:CommunicationAnalytical thinkingProblem-solvingNegotiationOrganisational skills

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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