Usher/Ticket Taker

Live Nation Entertainment
Raleigh
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal communication","Problem-solving","Teamwork","Judgment","Tact","Diplomacy"]

Provide guest services at Coastal Credit Union Music Park by answering customer questions and resolving concerns through analysis of the best course of action. Handle inbound calls and in-person inquiries, refer unresolved grievances to the right departments, and maintain accurate records of interactions and transactions. Support revenue by soliciting sales of additional services or products. Participate in venue sustainability and assist with end-of-show tasks, including recycling and equipment closeout.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

Usher/Ticket Taker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide guest services at Coastal Credit Union Music Park by answering customer questions and resolving concerns through analysis of the best course of action. Handle inbound calls and in-person inquiries, refer unresolved grievances to the right departments, and maintain accurate records of interactions and transactions. Support revenue by soliciting sales of additional services or products. Participate in venue sustainability and assist with end-of-show tasks, including recycling and equipment closeout.
Location: Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Deliver exemplary customer service to maintain customer loyalty.
  • •Answer inbound calls or in-person inquiries to resolve customer concerns.
  • •Adapt to customer needs, ensure they are understood, and take appropriate action to meet expectations.
  • •Keep records of customer interactions, inquiries, complaints, and actions taken.
  • •Participate in the venue sustainability program and assist with end-of-show closeout tasks.

Key Requirements

  • •High school diploma or equivalent.
  • •At least 2 years of customer service and communications experience.
  • •Strong verbal, written, and interpersonal communication skills.
  • •Strategic thinking and creative problem-solving skills to determine effective resolutions.
  • •Acute judgment, tact, diplomacy, and ability to work as part of a team.
Experience:2+ yearsCustomer service
Education:High School
Skills:Customer serviceCommunicationInterpersonal communicationProblem-solvingTeamworkJudgmentTactDiplomacy

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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Glassdoor: 3.7
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