Dust

1 week ago

AI Support Engineer Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own Dust’s “Support as a Product” by splitting your time between running escalations and building AI systems that remove ticket categories over time. Define the support stack’s technical direction, design and maintain AI agents and automation workflows (classification, drafting, incident detection, outreach), and engineer recurring issues out of existence. Lead and grow the support engineers, investigate complex root causes across logs and code, and translate customer pain into product and engineering improvements.

Location: Paris, San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Set the technical direction for the support stack, deciding what gets automated, in what order, and to what standard.
•Design, ship, and maintain AI agents and automation workflows to reduce manual support load (classification, acknowledgments, drafting, incident detection, proactive outreach).
•Identify recurring issue categories and eliminate them via automation, documentation, prompt iteration, or product feedback.
•Hire, onboard, and develop support engineers, taking the hardest tickets and setting the standard for complex issue handling.
•Investigate complex issues across logs, code, and internal tooling, and bridge customer pain to engineering/product improvements through an end-to-end feedback loop.

Travel: Low travel

Pay and Benefits

Salary: EUR 100,000 - 160,000

Perks:EquityHealth InsuranceMacbook Pro

Key Requirements

•Defined or significantly shaped a support engineering function, including operating model, standards, hiring, or rebuilding a broken process.
•High technical aptitude to read code, analyze logs, navigate codebases, and troubleshoot distributed systems.
•Built custom AI agents, automations, or workflows using AI tools (e.g., Dust, Cursor, Claude Code, n8n), not just prompting.
•Coached and grown engineers, with strong feedback and people-development instincts.
•Translate technical concepts for non-technical audiences and speak technical language with engineers.

Experience:AISaaS

Skills:PrioritizationCommunicationOwnershipSystems thinkingTeam leadership

Tech Stack:MCPDustCursorClaude CodeN8nLLMs

Company Brief

Dust

Builds customizable, enterprise AI assistants (agents) that connect to a company’s internal data and tools, enabling teams to design and deploy specialized workflows and automations without building their own foundation models.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Growth: Early Stage Startup

Funding: Series A

Headquarters: Paris, France

Founded: 2023

Glassdoor: 5.0

Website LinkedIn Glassdoor

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Dust

1 week ago

AI Support Engineer Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Paris, San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Set the technical direction for the support stack, deciding what gets automated, in what order, and to what standard.
•Design, ship, and maintain AI agents and automation workflows to reduce manual support load (classification, acknowledgments, drafting, incident detection, proactive outreach).
•Identify recurring issue categories and eliminate them via automation, documentation, prompt iteration, or product feedback.
•Hire, onboard, and develop support engineers, taking the hardest tickets and setting the standard for complex issue handling.
•Investigate complex issues across logs, code, and internal tooling, and bridge customer pain to engineering/product improvements through an end-to-end feedback loop.

Travel: Low travel

Pay and Benefits

Salary: EUR 100,000 - 160,000

Perks:EquityHealth InsuranceMacbook Pro

Key Requirements

•Defined or significantly shaped a support engineering function, including operating model, standards, hiring, or rebuilding a broken process.
•High technical aptitude to read code, analyze logs, navigate codebases, and troubleshoot distributed systems.
•Built custom AI agents, automations, or workflows using AI tools (e.g., Dust, Cursor, Claude Code, n8n), not just prompting.
•Coached and grown engineers, with strong feedback and people-development instincts.
•Translate technical concepts for non-technical audiences and speak technical language with engineers.

Experience:AISaaS

Skills:PrioritizationCommunicationOwnershipSystems thinkingTeam leadership

Tech Stack:MCPDustCursorClaude CodeN8nLLMs

Company Brief

Dust

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Growth: Early Stage Startup

Funding: Series A

Headquarters: Paris, France

Founded: 2023

Glassdoor: 5.0

Website LinkedIn Glassdoor