Client Delivery Manager - Sovereign Cloud Delivery - F/H

SAP
France
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5-7 yearsEducation: bachelorsSkills: ["Client orientation","Stakeholder management","Communication","Presentation","Negotiation"]

Own the end-to-end client relationship for SAP European Sovereign Cloud services, ensuring successful onboarding, service quality, operational excellence, and durable customer satisfaction. Lead service reviews, planning sessions, and quarterly business reviews; align SAP cloud services to customer business goals; and drive adoption of SAP S/4HANA and cloud standardization. Manage delivery by coordinating support escalations, maintenance/release activities, incident root-cause analysis, and SLA/SLA credits, while partnering with Sales to support renewals and upsell.

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FursaFursa
SAP
SAP
2 hours ago

Client Delivery Manager - Sovereign Cloud Delivery - F/H

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Job Summary

Own the end-to-end client relationship for SAP European Sovereign Cloud services, ensuring successful onboarding, service quality, operational excellence, and durable customer satisfaction. Lead service reviews, planning sessions, and quarterly business reviews; align SAP cloud services to customer business goals; and drive adoption of SAP S/4HANA and cloud standardization. Manage delivery by coordinating support escalations, maintenance/release activities, incident root-cause analysis, and SLA/SLA credits, while partnering with Sales to support renewals and upsell.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Act as the trusted advisor and primary point of contact for clients using SAP European Sovereign Cloud services.
  • •Drive onboarding, client adoption, and transformation initiatives toward SAP cloud solutions.
  • •Run service reviews, strategic planning meetings, and quarterly business reviews aligned to customer business objectives.
  • •Manage delivery: coordinate escalations, critical issue resolution, maintenance/release/operations planning, and delivery against scope, budget, and timeline.
  • •Support account growth by identifying expansion opportunities, collaborating with Sales on renewals/upsell, and managing SLA discussions and service credit cases.
Travel: Low travel

Key Requirements

  • •5–7 years of client-facing experience in service management, account management, or project delivery.
  • •Strong client orientation with the ability to build and grow trusted relationships with stakeholders.
  • •Experience managing complex client programs/engagements across multiple internal teams.
  • •Knowledge of business processes such as finance, logistics, supply chain, or related domains.
  • •Fundamentals of project management and strong understanding of enterprise IT environments and cloud economic models.
Experience:5-7 yearsEnterprise ITCloudSovereign CloudClient deliveryService management
Education:Bachelor's in Business administration, computer science, engineering, economics, or related field
Skills:Client orientationStakeholder managementCommunicationPresentationNegotiation
Tech Stack:SAP S/4HANASAP CloudSovereign CloudIT infrastructure

Eligibility

Security Clearance:Government security clearance

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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