Premier Service Manager

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Self-motivation","Ability to work under pressure","Teamwork","Interpersonal skills"]

Manage and execute operational customer service functions for Relationship Managers and Team Heads within Premier Banking. Ensure efficient, timely, high-quality customer support while maintaining operational and risk compliance with group standards and local regulations. Own customer feedback and complaints—from investigation through follow-up and resolution—and improve customer experience by identifying service gaps and recommending process enhancements. Provide additional administrative support as needed.

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FursaFursa
HSBC
HSBC
2 days ago

Premier Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Manage and execute operational customer service functions for Relationship Managers and Team Heads within Premier Banking. Ensure efficient, timely, high-quality customer support while maintaining operational and risk compliance with group standards and local regulations. Own customer feedback and complaints—from investigation through follow-up and resolution—and improve customer experience by identifying service gaps and recommending process enhancements. Provide additional administrative support as needed.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service.
  • •Deliver high standards of service by ensuring efficient, timely, and quality support to customers.
  • •Maintain operational and risk compliance by ensuring standards and workflow adhere to group standards and local regulations.
  • •Take ownership of customer feedback and complaints, including investigation, follow-up, and resolution in line with service standards.
  • •Enhance customer experience by proactively identifying service gaps and recommending process improvements.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Advanced working experience in a retail-banking environment.
  • •Strong customer service orientation, self-motivated, and able to work under pressure.
  • •Demonstrated interpersonal and communication skills.
  • •Self-starter and good team player with drive for success and achievement.
  • •Ability to communicate effectively in both English and Chinese (spoken and written) for business needs.
Experience:Retail banking
Skills:Customer service orientationSelf-motivationAbility to work under pressureTeamworkInterpersonal skills
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn