Solution Engineer - Agentforce Service (Service Cloud)

Salesforce
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-focused","Analytical","Communication","Growth mindset","Customer success passion"]

Support Service Cloud solution proposals by evangelizing value to prospects and customers, assessing business impacts, and resolving technical objections across the sales cycle. Deliver tailored demos and solution architecture for contact center integrations, back-office systems, and workflow definitions. Present at seminars/events, execute enablement (webinars/knowledge share), and create sales assets like solution maps and industry-specific proposal templates. Collaborate with Field Sales, Account Executives, partners, and Product Management.

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FursaFursa
Salesforce
Salesforce
2 days ago

Solution Engineer - Agentforce Service (Service Cloud)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support Service Cloud solution proposals by evangelizing value to prospects and customers, assessing business impacts, and resolving technical objections across the sales cycle. Deliver tailored demos and solution architecture for contact center integrations, back-office systems, and workflow definitions. Present at seminars/events, execute enablement (webinars/knowledge share), and create sales assets like solution maps and industry-specific proposal templates. Collaborate with Field Sales, Account Executives, partners, and Product Management.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support Service Cloud-based solution proposals and evangelize Service Cloud value to customers and field teams.
  • •Assess business and operational impacts, present key pain points, and propose solutions with ROI where applicable.
  • •Configure and demonstrate tailored Service Cloud solutions and propose solution architecture (contact center integration, back-office integration, workflow definition).
  • •Collaborate with Field Sales, Account Executives, implementation partners, and Product Management to build customer credibility and trust.
  • •Conduct presentations/demos at seminars and events and execute enablement (webinars, best practices, knowledge share) while creating sales assets like solution maps and proposal templates.

Key Requirements

  • •Experience in implementing/developing business application or core systems, or implementation consulting, or presales engineering experience.
  • •Ability to listen to customer business needs and analyze their challenges.
  • •Fluent Japanese.
  • •Bachelor’s degree in Computer Science or a related field (Engineering/STEM).
  • •Preferred: previous presales/sales engineer experience for a CRM company or contact center-related technology, plus CRM knowledge and product experience (including Service Cloud).
Experience:CRMContact centerImplementation consultingPresales engineeringSalesforce
Education:Bachelor's in Computer Science or related field (e.g., Engineering, STEM)
Skills:Customer-focusedAnalyticalCommunicationGrowth mindsetCustomer success passion
Languages:JapaneseEnglish
Tech Stack:SalesforceService CloudAgentforceCRMOracleMicrosoftServiceNowContact center

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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