Sr Application Support

Fiserv
São Paulo
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Analytical thinking","Operational excellence","Collaboration"]

Monitor and resolve incidents and problems for critical applications, ensuring availability and operational continuity. Investigate root causes and coordinate corrective and preventive actions with development, infrastructure, product, and operations teams. Validate services, APIs, and integrations (including REST and event-driven flows), document operational guidance, and automate API/API-validation tests to improve diagnosis efficiency. Support applications built with Java and Spring Boot and apply AI to analyze incidents and improve processes.

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FursaFursa
Fiserv
Fiserv
1 day ago

Sr Application Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Monitor and resolve incidents and problems for critical applications, ensuring availability and operational continuity. Investigate root causes and coordinate corrective and preventive actions with development, infrastructure, product, and operations teams. Validate services, APIs, and integrations (including REST and event-driven flows), document operational guidance, and automate API/API-validation tests to improve diagnosis efficiency. Support applications built with Java and Spring Boot and apply AI to analyze incidents and improve processes.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Monitor, analyze, and resolve incidents and problems in critical applications to ensure availability and continuity.
  • •Investigate root causes and coordinate corrective and preventive actions with development, infrastructure, product, and operations teams.
  • •Validate services, APIs, and integrations to diagnose failures across functional flows, messaging, and data processing.
  • •Define promotion criteria between environments based on operational stability, technical validation, release risk, and business impact.
  • •Create clear technical specifications and operational documentation; automate API validation and support tests to improve diagnosis times.

Pay and Benefits

Perks:Meal VoucherCommuter BenefitsHealth InsuranceDentalLife InsurancePrivate PensionChildcareAnnual BonusTotalpassPaid LeaveLearning Budget

Key Requirements

  • •Experience supporting corporate applications, analyzing incidents, and resolving issues in production environments.
  • •Experience with Java and Spring Boot for technical support, functional analysis, or service/application maintenance.
  • •Experience with REST and event-driven integrations, including RabbitMQ, webhooks, retries, and idempotency patterns.
  • •Experience automating and validating APIs using RestAssured, Karate, Postman, Newman, or equivalent tools.
  • •Bilingual proficiency in Portuguese and Spanish or English for technical collaboration, regional support, and documentation.
Skills:Analytical thinkingOperational excellenceCollaboration
Languages:PortugueseSpanishEnglish
Tech Stack:JavaSpring BootRESTAPIsRabbitMQWebhooksIdempotencyRestAssuredKaratePostmanNewmanCI/CD

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn